Changing the sparkle text for a Now Assist generated response
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hello! We're working on implementation for our first component of GenAI on our service portal. We are using the Multi-content genius response result, if that matters. When a response is generated, the sparkle text says "Answer generated by Now Assist". I would like to change the phrase to something that better explains that it is an AI generated response, rather than "Now Assist", which won't make sense to our end users.
We are on Zurich, with Now Assist for ITSM.
Thank you for any pointers!
Kristin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
@Kristin J As Per ServiceNow KB
Issue
Is it possible to edit the message "Answers Generated by Now Assist" in Genius Results.
Release
All
Resolution
We have validated this with our internal team to see if there is any possible way of changing the words "Answers Generated by Now Assist" but we found out that this is hardcoded and cannot be edited or removed through standard configuration.
You May work with ServiceNow Support for some Small Patch/Updates for your Use Case.
Regards
RP
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Where the heck did you find that KB...I searched a million ways to Sunday and did not come across that. However, I will put a ticket in to Support as you suggested in case they can do it for us or something. Thank you very much for the reply.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago - last edited 3 weeks ago
Hi Kristin
I was bit lucky that KB Came in First Go - It was Just Correct Prompting 🙂
I see you created an IDEA also on Portal I will vouch for same also so that we can do some kind of Branding also in this.
If you got the Answer Please Close the Thread.
Regards
RP
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
@Kristin J - The message comes from one of the Now Assist in AI Search translations scripts which is hard-coded and cannot be edited.
On a side-note recommendation: These platform specific messages are based on the terminology of "powered by Now Assist" and is generally not recommended to be modified across the plaform as more A features get released which adds overhead of maintenance.
