Changing the sparkle text for a Now Assist generated response

Go to solution
Kristin J
Mega Sage

‎11-26-2025 09:47 AM

Hello! We're working on implementation for our first component of GenAI on our service portal. We are using the Multi-content genius response result, if that matters. When a response is generated, the sparkle text says "Answer generated by Now Assist". I would like to change the phrase to something that better explains that it is an AI generated response, rather than "Now Assist", which won't make sense to our end users.

 

We are on Zurich, with Now Assist for ITSM.

Thank you for any pointers!

Kristin

 

@JayGervais 

0 Helpfuls
  • 1,912 Views
1 ACCEPTED SOLUTION

Go to solution
rpriyadarshy
Kilo Sage
In response to Kristin J

‎11-27-2025 05:58 PM - edited ‎11-27-2025 06:03 PM

Hi Kristin

 

I was bit lucky that KB Came in First Go - It was Just Correct Prompting 🙂

 

What system property controls the "Answers Generated by Now Assist" in Genius Results, and is that c...

 

I see you created an IDEA also on Portal I will vouch for same also so that we can do some kind of Branding also in this.

 

View Idea Page - Idea Portal

 

If you got the Answer Please Close the Thread.

 

Regards

RP

View solution in original post

5 REPLIES 5

Go to solution
anubhavkapoor76
ServiceNow Employee

‎11-27-2025 04:14 PM

@Kristin J - The message comes from one of the Now Assist in AI Search translations scripts which is hard-coded and cannot be edited.

 

On a side-note recommendation: These platform specific messages are based on the terminology of "powered by Now Assist" and is generally not recommended to be modified across the plaform as more A features get released which adds overhead of maintenance.


 

Cheers!!
Anu

Conect me at LinkedIn