Difference between "now assist features" and "now assist context menu" in "Now Assist Experiences"

VaibhavP2452533
Giga Contributor

yesterday

In the Now Assist admin, "Now Assist features" has options to configure the OOTB skills and "Now Assist Context Menu" in the "Now Assist Experiences" also have option to configure pre-defined skills, so what is the difference between them.

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rpriyadarshy
Tera Guru

2 hours ago

@VaibhavP2452533 

 

  • Now Assist Features is the platform-level admin area used to enable and manage OOTB generative AI skills such as summarization and content generation.
  • It controls global activation of skills across ITSM, CSM, HRSD, and other ServiceNow products.
  • Now Assist Context Menu is a UI-level configuration that defines how GenAI text actions (summarize, rewrite, generate) appear inside text fields in Workspace, Mobile, or forms.
  • It governs user-facing interactions, determining which skills show up in right‑click/inline text menus for notes and resolution fields.
  • In short: Features = enable the skill at platform level, while Context Menu = expose the skill inside specific UI experiences for user interaction.

 

Hope This Helps.

 

Regards

RP

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