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Difference between "now assist features" and "now assist context menu" in "Now Assist Experiences"

VaibhavP5059517
Tera Contributor

4 weeks ago

In the Now Assist admin, "Now Assist features" has options to configure the OOTB skills and "Now Assist Context Menu" in the "Now Assist Experiences" also have option to configure pre-defined skills, so what is the difference between them.

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PREMSAIA
Tera Contributor

4 weeks ago

HI Vaibhav,

 

  • "Now Assist features" in the Now Assist Admin console allows you to configure and activate OOTB (out-of-the-box) generative AI skills, such as Incident Summarization, Resolution Notes Generation, and others. These are managed centrally, and you can activate, review, and set up these skills from the features section.
  • The "Now Assist Context Menu" within "Now Assist Experiences" provides configuration options specifically for how pre-defined skills (like resolution notes or summarization) appear and behave in the context menu UI. Some skill configurations, such as response options for resolution notes, are only editable in the context menu experience, and certain fields may be read-only here. Also you can configure how you want the Now Assist context menu to appear and behave in your products using Now Assist skills.

In summary, "Now Assist features" is for managing and activating the core OOTB skills, while "Now Assist Context Menu" is for configuring how these skills are presented and used within the context menu interface in workspaces.

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rpriyadarshy
Tera Guru

4 weeks ago

@VaibhavP5059517 

 

  • Now Assist Features is the platform-level admin area used to enable and manage OOTB generative AI skills such as summarization and content generation.
  • It controls global activation of skills across ITSM, CSM, HRSD, and other ServiceNow products.
  • Now Assist Context Menu is a UI-level configuration that defines how GenAI text actions (summarize, rewrite, generate) appear inside text fields in Workspace, Mobile, or forms.
  • It governs user-facing interactions, determining which skills show up in right‑click/inline text menus for notes and resolution fields.
  • In short: Features = enable the skill at platform level, while Context Menu = expose the skill inside specific UI experiences for user interaction.

 

Hope This Helps.

 

Regards

RP