Hello @theoboulang - I got this reference ein this FAQ - https://www.servicenow.com/community/now-assist-articles/ai-agents-faq-and-troubleshooting/ta-p/3200...
Usually " No agents are available at the moment” is the error caused - This is usually due to the Agent proficiency not being filled out or inaccurate. There could be several reasons: AI Search is not enabled, the token count for the orchestrator has been exceeded, the agent prompt(s) is not descriptive enough. Also check that the AI Agents and tools such as Skills are all Active. Few steps to try ,
This is usually due to the Agent proficiency not being filled out or inaccurate. There could be several reasons: AI Search is not enabled, the token count for the orchestrator has been exceeded, the agent prompt(s) is not descriptive enough. Also check that the AI Agents and tools such as Skills are all Active.
- AI Agent states that it can no longer execute a tool
Check the property value for “sn_aia.continuous_tool_execution_limit”. This property controls the maximum limit for continuous, uninterrupted executions for the same tool.
- The Now Assist Panel times out after 2 hours
Check the value for “Conversation Idle Timeout” for the Now Assist Panel (sys_cs_channel) record. Also check the property value for “com.glide.cs.conversation_idle_timeout”. Note that this property is Global and not specific to the Now Assist AI Agents, but rather to Virtual Agent as a whole.
Regards,
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
