Hide OOB Now Assist Side Panel Prompt Message

[CA5]

How can I hide OOB Now Assist Side Panel Prompt Message or from where this prompt is showing up?

As per the requirement, Now Assist side panel should remain hidden by default, and only display prompts when explicitly requested by the agent

[Dr Atul G- LNG]

Hi @CA5 

If you check this link, it shows everything except the message, which means there is some code somewhere that we can't change.

https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-p...

[Ankur Bawiskar]

@CA5 

the message comes from this Messages table I believe, so if you wish to change then change it here

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dexter Chan]

Good morning! This greeting message can be modified from the sys_cs_context_profile_message table. 

[CA5]

Hello Dexter, Thanks for the reply! From where these messages are triggered? 

[Dexter Chan]

This would be for the greeting message on the Now Assist Panel