Hide OOB Now Assist Side Panel Prompt Message
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03-29-2025 05:20 PM
How can I hide OOB Now Assist Side Panel Prompt Message or from where this prompt is showing up?
As per the requirement, Now Assist side panel should remain hidden by default, and only display prompts when explicitly requested by the agent
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04-02-2025 02:19 AM
Hi @CA5
If you check this link, it shows everything except the message, which means there is some code somewhere that we can't change.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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03-30-2025 08:40 PM
the message comes from this Messages table I believe, so if you wish to change then change it here
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-31-2025 07:32 AM
Good morning! This greeting message can be modified from the sys_cs_context_profile_message table.
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03-31-2025 07:55 AM
Hello Dexter, Thanks for the reply! From where these messages are triggered?
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03-31-2025 07:59 AM
This would be for the greeting message on the Now Assist Panel