How to end a conversation and start a new one with greetings.

[User267392]

First, I've already used some methods to try and manipulate the situation, such as vaSystem.getClosingMessage() or vaSystem.endConversation() or vaSystem.switchTopicByName("Now Assist - Closing"), but no success so far. My goal is to end the conversation when the user accepts the topic question, such as "Do you want anything else?", and the answer is "No". After that, the conversation needs to be closed, and in the user's next interaction, Now Assist should respond with a greeting.

Another important point is the interaction log, which needs to be closed and not abandoned when the expiration time is reached. That's why ending the conversation is crucial in this case.

Has anyone in the same situation managed to resolve it?

[Vamsi_Krishna07]

Hi,

I checked my instance and this is what’s happening right now. Please see the screenshot. Let me know if I misunderstood your question or if you need more information.

[User267392]

Hi @Vamsi_Krishna07 
Thank you for your reply!

Please confirm it to me, check if the interaction record was closed and another one was created, check too if the (the first) greetings has been called like considering a new conversation.

[Vamsi_Krishna07]

Hello @User267392 ,

Sorry for the late reply, it's happening in the same interaction record. It's not creating new interaction. But after exit, Now Assist is responding with a greeting.

Let me know if you need any further information.

Thanks!

[User267392]

Hi @Vamsi_Krishna07 
This is the output I am getting here, I am looking for any method to close the conversation, as mentioned in my description, I already tested a lot of methods, but no success so far.