How to integrate now assist virtual agent with Microsoft Copilot

[ayan_murshad]

Hi All,

Can anybody help on how we can integrate now assist virtual agent with Microsoft Copilot
My requirement is to give option in Copilot to access Virtual agent 

@Maik Skoddow 

@Mark Roethof 

@Gaurav Shirsat 

@tltoulson 

@Ankur Bawiskar 

@Chuck Tomasi 

@AG - LearnNGrow 

@swathisarang98 

@SwarnadeepNandy 

@Khushboo kabra 

[Omkar Mone]

Hello,

Have you had a chance to review the ServiceNow documentation here: ServiceNow Docs - Virtual Agent and Microsoft Copilot?

If you're facing any challenges, please let us know where you're stuck, and we'll assist you in moving forward.

[ayan_murshad]

Thanks for reply @Omkar Mone 

Yes, I have checked that. How do I set up the integration in ServiceNow and Copilot? If I follow the same steps as for the Teams integration, will it be automatically added to Copilot?

[LinnieNow]

The default Conversational Integration with Microsoft Teams plugin (sn_va_teams) automatically integrates with Copilot. For the integration to work automatically, verify that you have:

• The Xanadu version of the Conversational Integration with Microsoft Teams application installed and configured. If you have a previous version of the application, upgrade it to the Xanadu release.
• The Microsoft Copilot license.
  Note:

  • Before the integration, make sure that Copilot is enabled on your Microsoft Teams tenant.
  • No configuration changes are required on your ServiceNow instance to integrate with Microsoft Copilot.

[Yasin101]

Hello Ayan, if you have done the integration of Now assist VA with Teams Copilot please let me know the steps i am having the same requirement.