How to integrate now assist virtual agent with Microsoft Copilot

[ayan_murshad]

Hi All,

Can anybody help on how we can integrate now assist virtual agent with Microsoft Copilot
My requirement is to give option in Copilot to access Virtual agent 

@Maik Skoddow 

@Mark Roethof 

@Gaurav Shirsat 

@tltoulson 

@Ankur Bawiskar 

@Chuck Tomasi 

@AG - LearnNGrow 

@swathisarang98 

@SwarnadeepNandy 

@Khushboo kabra 

[Omkar Mone]

Hello,

Have you had a chance to review the ServiceNow documentation here: ServiceNow Docs - Virtual Agent and Microsoft Copilot?

If you're facing any challenges, please let us know where you're stuck, and we'll assist you in moving forward.

[ayan_murshad]

Thanks for reply @Omkar Mone 

Yes, I have checked that. How do I set up the integration in ServiceNow and Copilot? If I follow the same steps as for the Teams integration, will it be automatically added to Copilot?

[LinnieNow]

The default Conversational Integration with Microsoft Teams plugin (sn_va_teams) automatically integrates with Copilot. For the integration to work automatically, verify that you have:

• The Xanadu version of the Conversational Integration with Microsoft Teams application installed and configured. If you have a previous version of the application, upgrade it to the Xanadu release.
• The Microsoft Copilot license.
  Note:

  • Before the integration, make sure that Copilot is enabled on your Microsoft Teams tenant.
  • No configuration changes are required on your ServiceNow instance to integrate with Microsoft Copilot.

[Dinesh90]

Hi @LinnieNow  : Thanks for your reply, we would like to know that if we search something like create an incident in co-pilot, it is giving the results but to actually perform the task it is routing us to now virtual agent chat window in MS teams.. is this the expected behaviour  of co-pilot ?
or are we missing something here ? we are assuming that if we want to create an incident using co-pilot then user should be able to do this task in the co-pilot window instead of routing us to now virtual agent chat window to further perform step for create an incident.

@Ankur Bawiskar @bhuvan  @Ravi Gaurav @Nikhil Bajaj9 - Hi Community leaders, you also please suggest on the above ask,