Messaging after AI Search in Now Assist in Virtual Agent

[ShumaS]

Is it possible for Now Assist in Virtual Agent to send a standard message or options after NowAssist has provided an AI Search Response?

For example:
This response was generated by AI. Please be sure to verify the source.
Did this response resolve your issue? Yes, No

I tried to customize Topic "Now Assist - AI Search", but the standard message I set was not sent.

[Dr Atul G- LNG]

Did you check the OOTB greeting topic? As far as I remember, it uses some script, but I don’t recall the exact details

[SohamTipnis]

Hi @ShumaS,

Maybe this article will help you solve your doubt; do let me know if it does:

https://www.servicenow.com/community/virtual-agent-forum/now-assist-for-itsm-transforming-it-with-ge...

If you find my answer useful, please mark it as Helpful and Correct. ‌‌‌‌‌‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer ||  Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10