NASK (Now Assist Skill Kit) & Yokohama

memurphyiii
Tera Contributor

Hi, I'd like to access NASK (Now Assist Skill Kit) on my dev instance for experiementing. Do I understand the info I've found so far correctly that the dev instance needs to be Xanadu specifically (I'm currently on Yokohama.) If I am able to access it on Yokohama, I'm having an issue added the role because it is not in the list. Any information or assistance is welcome. Thanks! --em

1 ACCEPTED SOLUTION

rpriyadarshy
Mega Guru

Hi

 

How can I access the Now Assist Skill Kit?

To access NASK, you must adhere to the following criteria:

  • Have an active license for a Now Assist for [x] product.
  • You have updated the Now Assist for [x] plugins to the latest versions.
  • Have an instance that is on at least the Xanadu release

Here X refers to ITSM, ITOM , CSM, HRSD modules etc.

Once you have Pre-Requisites you can see like below image.

 

rpriyadarshy_1-1756529707618.png

 

 

As a note, you cannot access any Now Assist/generative AI features (and consequently NASK) on your personal development instance (PDIs). If you are a partner looking to develop custom skills, you can find options to access NASK within the Partner Success Center .

 

Once you have confirmed the above, you then need to grant your users access. To do so, add the sn_skill_builder.admin role to those who will be creating and maintaining custom skills.

rpriyadarshy_0-1756529539926.png

Refer below Article which will provide you a lot of Information about NASK-

 

Now Assist Skill Kit (NASK) FAQ - ServiceNow Community

 

Also adding some custom Skills example using NASK refer this Use Case Library. 

 

https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-use-case-library/ta-p/...

 

https://www.youtube.com/watch?v=CCmjsa2DmKo

 

Regards

RP

View solution in original post

6 REPLIES 6

rpriyadarshy
Mega Guru

Hi

 

How can I access the Now Assist Skill Kit?

To access NASK, you must adhere to the following criteria:

  • Have an active license for a Now Assist for [x] product.
  • You have updated the Now Assist for [x] plugins to the latest versions.
  • Have an instance that is on at least the Xanadu release

Here X refers to ITSM, ITOM , CSM, HRSD modules etc.

Once you have Pre-Requisites you can see like below image.

 

rpriyadarshy_1-1756529707618.png

 

 

As a note, you cannot access any Now Assist/generative AI features (and consequently NASK) on your personal development instance (PDIs). If you are a partner looking to develop custom skills, you can find options to access NASK within the Partner Success Center .

 

Once you have confirmed the above, you then need to grant your users access. To do so, add the sn_skill_builder.admin role to those who will be creating and maintaining custom skills.

rpriyadarshy_0-1756529539926.png

Refer below Article which will provide you a lot of Information about NASK-

 

Now Assist Skill Kit (NASK) FAQ - ServiceNow Community

 

Also adding some custom Skills example using NASK refer this Use Case Library. 

 

https://www.servicenow.com/community/now-assist-articles/now-assist-skill-kit-use-case-library/ta-p/...

 

https://www.youtube.com/watch?v=CCmjsa2DmKo

 

Regards

RP

This definitely answers my question. Thank you.