Now Assist Features

Now Assist features were available for products from Vancouver patch 2 onwards. What all are difference between the features that can be seen in Vancouver patch 2 to Xanadu versions in Now assist?

Now Assist November 2024 Release

Hi, The Now Assist August release for Xanadu contained several critical issues that support have told us are fixed in the November 24 release. Field validation when filling in an inline catalog item in VA is highly frustrating, as well as topic switc...

Upto what extent Gen AI code generation feature will generate the code?

Talking about the code generation feature, every video/blog I have seen talks about novice example like thisSuch example is not a wow factor So I am curious to know:1. Who is the target audience of 'code generation' feature? I read somewhere that the...

Does updating the glide.knowman.view_age.days system property impact AI search results

Does updating the glide.knowman.view_age.days system property impact AI search results and how articles are returned in Now Assist? I know AI search which is the first layer for returned results in Now Assist is determined based on relevancy which in...

Anyone using GenAI to surface search results like employee/department skills or capability?

Hello! New to the possibilities of this, but am thinking from the end-user/employee center perspective.Could an end-user use the VA to ask "Who takes care of scheduling" or "What department handles lighting?"Any reply is a good reply, lol.

Now Assist

What is Xanadu's AI agent doing that Washington Dc Now Assist won't be able to do now?

How to add custom greeting messages in Virtual agent using Now Assist?

How to add custom greeting messages in virtual agent using Now assist latest features. Suppose if a ''user enters Good Morning message at any point of time in the chat'' (not the first auto greeting from the bot), then "the chat bot should intelligen...

Instance

Every time I try to do an instance, and try to wake it in a window, it never wakes and I have never been able to do an instance.

Seeking help improving my project task and associated changes tracking.

Evening all,  I'm attempting to improve my project visibility and task tracking. In SNOW I have linked a few Changes to their Project sub-task. I would like to display a view for a time range that shows the project task and associated change to imple...

Enabling AI Search for custom table in the Virtual Agent.

Hi Everyone, I’m currently working on the Virtual Agent and need to enable AI search functionality for a custom table along with Knowledge Articles and Catalog items. For example, if a user types “Network issue” I want the AI search to return records...

After installing the Now Assist for ITSM in SN, a continuous error is being thrown in syslog

Hello TeamAfter installing the Now Assist for ITSM plugin in ServiceNow, a continuous error appears in the system log records. When I open any record in the system log table, the error is displayed at the top.Error:Read operation on table 'syslog' fr...

How to conduct a performance/stress test for Now Assist and its skills

Hello everyone. Is the performance of Now Assist and its skills affected or slowed down if multiple users use it in the instance?Are there any articles, FAQs, or documentation about this area of Now Assist? If there is one, I would really appreciate ...

User svc-sn-moogu1 associated with down MID Server

Now Assist for custom app?

Hello! I know this area is rapidly developing (understatement) but I am wondering whether there is/will be a capability to add Now Assist to custom roles/record types for the agents who work with them?  Just curious! Kristin  

Skills are not visible while doing setup now assist in virtual agent

Hi Everyone , Please help me with the below issue which i am facing from few days back.I was setting up the Now Assist for the virtual agent.I did the activation of skills. Then started the set up now assist form Virtual agent.But, I am facing the bl...