I have a fulfiller group who what's to categorize all of their RITMs and scTask that come into their queue. They're asking for a field that can be all to all of their forms (10 forms total). I was thinking of making a variable set with a "category" f...
Hi All, We are going live with Now Assist next week. We are not having complete idea to create FAQ as per end-user questionaries'.Does anyone created FAQ for end-users for Now Assist questions includes like what if i did not get the proper answer, h...
We are working to implement Now Assist for ITSM for our instance but we would like to test the skills before opening it up to everyone by offering it to a small pilot group of 10 to 15 users.I have removed the now_assist_panel_user role and applied i...
Good day community,I'm hoping that someone can assist. I need to a single knowledge article to reside in two different knowledge bases. I researched how to accomplish this, but the instruction included clicking on "Add" in order to select a second ...
Is there a Now Assist simulator where I can practice installing and configuring Now Assist for ITSM?If not, is there another vehicle that will allow me to walk through configuring Now Assist?
Hi All,I have installed the plugin (Now Assist AI Agents) and assigned required roles (sn_aia.admin) for AI agent. but even after this I am not able to find Now Assist AI Agent from All.Do I need to install other plugins to make Now Assist AI Agent f...
Dear Community,I've recently attempted the 'Now Assist for IT Service Management (ITSM) Implementer' certification multiple times but, unfortunately, haven't been successful. Despite thorough preparation and confidence in my answers, I haven't manage...
Hello, With OOB configuration Virtual Agent returns a lot of information about the incident. Can this be altered? I would like to remove "priority" and "assigned to" information, this is not relevant for the end user.
Hi all, I have a quick and maybe basic question. Does Now Assist learn over time, so will it eventually give better answers to users queries within Virtual Agent conversations or within the Service Portal AI Search? I know that within one virtual ag...
Hello Techies and Enthusiasts.Please help me with this requirement. How can we autopopulate the RITM/SCTASK fields for Configuration Item/Affected Customer values from the ticket selected on a catalog item form variable as shown below. All suggestion...
Hello, All my automated tests using "Submit a form" action fail since we installed Now Assist.I found out the actions "Submit" and "Save" are differents from the standard, ie. before the Now Assist features are not installed. Is there a way to make t...
Hi all, I’m using Now Assist for AI Search and noticed that, despite “Native Translation” being enabled, some responses are still not in German. When I add “Please answer in German” before each query, the results improve. Is there a better way to enf...
I want to create VA topic LLM to show related incidents based on given short description using AI Search.I tried to find any relevant documents but didn't get any. Kindly let me know if there is any way to configure this.
how do i reset my failed task? Next Experience, Navigation, and Access Task - Failed
I'm an individual user, not an enterprise user. Can I experience the functions of ServiceNow's AI Agent? And can I use AI Agent Studio?
