We have a requirement to include Assignment Group changes within the Now Assist Incident Summarization skill as it has been requested by multiple teams that utilize this summary feature. Has anyone done something similar for their organization? I hav...
Referring to this link here:https://www.servicenow.com/now-platform/ai-agent-fabric.htmlHow do I actually access A2A and use it?The article mentions that A2A exists in the AI Agent Studio but I cannot find it as an tool option to give to my agent. I ...
I get one question from customer side, hope to confirm.While using the Now Assist in AI search for generate Multi-Content Q&A answer, I noticed two different ways citations are displayed:1.Blue citations – displayed directly in the body as clickable ...
The Now Assist panel has been stuck since the last instance upgrade. The panel cannot be opened. I have repaired every related plugin, but the problem persists.Do you have any suggestions on how to resolve this, or what steps I should take next to tr...
Hi All,I am doing poc of below requirement:1. The AI Agent is able to reads the "checker" field from each catalog item and based on the field value, the AI Agent determines a Pass or Fail result in the "Result" column.2. The report should run every t...
In which table all the Now assist skills are stored?
As part of Activating Chat reply recommendation skill, I see a list of channels. Anyone has idea what each of them are?
We are facing response time over 10s even with ChatGPT4 which 25% faster and during our load testings Now assist stopped working after 200 concurent request. Is there other customer facing the same issues? Now we are considering moving back to NLU to...
Does anyone has found a method to hide the “Share to Work Notes” button in the summarization panel ? I’m currently working with the ITSM and using the Summarize a Sidebar discussion by using Now Assist for IT Service Management (ITSM) feature introdu...
I have given instruction to extract data from Invoice PDF. I'm not getting any output. Any guidance is appreciated. [ 'system', `You read invoice documents and return the information as a structured JSON. Use as many item lines as necessar...
I created 4 server catalog items, they have server in the names. when i type ser in the typeahead widget on portal, it shows me those 4 server catalog items in suggestions, but when when i type serv or server, it doesn't show those suggestions. It sh...
Hi All,Could you help me install the plugin named Enterprise AI Productivity Value. I think I already installed all related plugins to install this plugin but it seems not. Is there any place that I can find the information which guides users to ins...
Dear experts, If I use multiple prompts in a Now Assist skill, can one prompt talk to the other? Let's say a requirement needs: A) Reading the Description on a task record. B) Another task would be to read a user comment on another record and cre...
Hello Guys, I have a requirement to create a custom skill that will be able to analyze all the record and field label ACL (roles, condition and script inside the ACL) for a particular table and create a summary for granting access. I create a skill w...
