Hello everyone! How can I disable this OOB topics in Virtual Agent? How to configure it to when it would only show up? Is there a table for this? EDIT: I tried to deactivate the topics but it cannot be done because it is used in a custom chat experie...
Good day everyone. I would like to know where can I duplicate the AI Search - Fallback topic in the Virtual Agent Designer. Our instance have already updated to Yokohama and I don't see it listed in the VA Designer and what I have read in the communi...
We need to add an 'search source' which should show similar incidents in agent assist for 'service operations workspace'. Any idea how we can implement this?
I have been working on the AI search but am stuck as the search preview is not showing any search profile to test upon the above is how it shows null
I am getting the below message when I tried the below script to check for connection in Sentimental Analysis using background script.var sa = new sn_nlp_sentiment.SentimentAnalyser();var result = sa.analyze("test");gs.info(JSON.stringify(result));"st...
tl;dr: When I see a number count on the Now Assist (sparkle) icon, I click on it, but I have to scroll, click Show more, and hunt for the unread chats. I want to change this so I don't have to hunt. I develop agentic workflows for demos. The Now A...
Hi,I'm facing an issue with Now Assist for Incident Summarization. After summarization is generated, I use the 'Share' button, but no 'Share to Work Notes' pop-up appears.For incidents with lesser data, it works as expected.For incident with large am...
I am able to create incident summary and able to paste it. However i want to generate date and time of incident summarization. Pls help
HI All,I want to build an AI agent that receive a text like the description of an incident and summarize it and enter the result to the short description field.Can anyone advice how I can do it?Thanks,Lior Grinberg
I recently installed (and thought I had setup) Now Assist for Catalog Builder. The first time I ran a sample prompt, though, I got the following error message Now Assist couldn't generate the catalog item. There's a problem in preparing your reque...
Issue:We have three knowledge bases: 'All Employees,' 'Domestic Bargained,' and 'Domestic Management.' The 'All Employees' knowledge base is accessible to all employees, including those based internationally. The 'Domestic Bargained' knowledge base i...
Hello Community, I am currently working with Now Assist Skill Kit and trying to enable data visualization (e.g., charts/figures) through the skill. However, I am facing an issue where the figures/visualizations are not being rendered or displayed as ...
hi, i have a now assist custom skill taking string date as input and calling subflow, subflow also take string input which is date.Subflow enterally convert string input into date yyyy-MM-DD and return a string out put.Suflow work very well when test...
Hello. I've found that there are two properties that enables long-term memory for AI Agents. (Link) - sn_aia.ltm.enable_long_term_memory : Enables long-term memory for AI agents. All previous user interactions are used as context for the LLM.- sn_aia...
The configuration is much more complicated than a simple REST call, what is the benefit of going through the Gen AI Controller config, especially for custom LLMs.
