we've just upgraded to Yokoyama from Washington DC. We found after upgrading, now assist genius result on employee center are not showing up now which it used to be working well. For example, we query "change my password". no now assist Genius resu...
What are the best use cases you have implemented using Now Assist in ITSM, CSM, or Custom?
Hi Everyone, I was working on the Now Assist custom skill, I created the custom skill to create the summary for the capability. Now I need to evaluate the custom skill output using the data kit. I created the data set in the Data kit, There is a...
Hey everyone, I have Now Assist installed, with many ITSM, HRSD, Creator & Platform plugins installed, with skills activated, no issue, but when activating the Now Assist Panel, I follow the documentation, they turn it on, while I have extra steps co...
Requirement:One of our key requirements is to read attachments (in JSON or DOC formats) from Knowledge Articles and generate responses for users on the basis of the content in the attachments in Now Assist skill. We are currently using the following ...
Hi team,How can we integrate the Github Copilot integration with ServiceNow and what is the use of this and how can we leaverage this ? Is there any browser extension for this to integrate with ServiceNow? Best Regards,Nikita Gupta
On task 4, we are asked to add the 3 'on hold' incidents to the VTB we created but there is no option to add to VTB. The only option given is to edit the selected records
We are trying to upload attachment of more than 50 MB in knowledge article using REST API but getting 400 error.
How to do the Now Assist Token calculationsI am developing now assist custom virtual agent topics and I have created custom now assist skills and making use of those now assist skills in the virtual agent topics. My questions here is how can we calcu...
Hi All, I am trying to run a custom skill through virtual agent. While testing I can see that the virtual agent is picking up the correct skill, starting the skill and then getting stuck. Although the custom skill is working while testing it in throu...
Hi Team, I want to configure the Now mobile home page as mentioned in the attached screenshot. But I was not working. Please help me out on how to configure Thanks,RaniGowri.
It's in Japanese, but it says, "Unfortunately, there is no information needed to completely deal with this query." Is this because there are few articles in the knowledge base that are referenced?Currently, we have linked one knowledge base and have ...
Hello all, I see that there is an AI Agent visible only for those with 'maint' role. The SysID of the AI Agent is '722082f2ffd02210d84cffffffffff23'. Please let me know if anyone knows what this AI Agent is and what it does. Regards,Praveen
Hi all, I need few use cases with solutions (procedure) on Agent AI.I'm not finding any product documents or you tube videos for implementing.If someone could guide on this it would be helpful. Regards,Sameeksha
