I was making a AI agents and one of the tool of AI agent is subflow. I am facing an issue in this tool. The subflow has inputs as well as Ouputs. I am able to put the values in the input but i also need the output of this subflow to be used in some o...
Hello, I tried to enable the Now Assist for case summarization on both user interfaces, but it is not appearing. I have checked all the prerequisites, and I have all the necessary roles; additionally, the skill is activated. I have done some tro...
Hi ,I am working on a AI Agent use case in related to HR case, I have configured the trigger on create or update of HR case, but the trigger is not firing. I even tried creating new and updating existing HR case but trigger is still not firing.Any he...
Hi All, I am working on a Now Assist for Virtual Agent project and I have noticed that the Now Assist synthesized responses are not stored in the transcripts in the interaction record for the virtual agent. If they are not stored here, where are they...
Hi,I am getting this error for all the OOB agents and use case testing in AI Agent Studio "Sorry, there was a problem on my side trying to complete this request. Try asking again later." This happens for both custom and all OOB agents testing. Need s...
Hello, I am working to set up resolution notes generation for HRSD, I have the necessary plugins and have activated the Now Assist Feature to always display In-Product. However, when I resolve a case, there is no Now Assist resolution notes generated...
Hi everyone, I'd like to seek for your guidance. I've been doing a research about Now assist automation and I found some information about the RPA. We are interested in making our process easier and more efficient and would love to determine the poss...
Hello, I am working to set up resolution notes generation for HRSD, I have followed all of the steps to ensure the feature is active and available. However, when I go into a HR case and try to resolve the case (with the correct role) there is no Now ...
Is it possible to get a trial or test version of the Now Assist for Test Creation plugin in a ServiceNow instance?
Facing an issue while publishing my custom NASK skill to the Virtual Assistant in ServiceNow. When I enable the skill for the Virtual Agent by checking the respective option, it appears to be successfully linked. However, the actual response behavior...
Hello, Good Morning,My personal instance not waking up due to no longer usage, around 13 days any resolution has available wake up the instance. Please assistance.Regards,Keerthivasan S
Hi All, I have a few questions regarding data relevancy in Now Assist and the Virtual Agent (VA): How are Now Assist and Virtual Agent trained?What kind of data is used to train these systems? What are the sources of training data?Do they get...
Hi All,I would like to know if there are any oob now assist skills that could help to run an sentiment analysis on the incident based on the service agent and users interaction in work-notes and additional comments i would like to calculate the +ve o...
How can we orchestrate service now AI agents and custom agents built on Google( Agentspace) using Agent 2 Agent protocol
Hello, i try to enable the now assist functionnality called Multi turn catalog. It causes my VA to crash.Indeed, when I ask it for an item that is conversational, either nothing happens, or I land directly on the fallback message. I've tried fixing t...
