Hi All,We have a requirement from one of the customers that we need to enable the Now assist with Agent workspace for ITSM. Wondering if anyone can help to guide on the technical steps to configure the same regards,Amit
Hi, Is there a way to retrieve search transactions in Now Assist AI Search within ServiceNow? For example, the search phrase used, the corresponding Genius result, the user who performed the search, timestamps, and so on. Thanks!Ramkumar#NowAssist #...
@Victor Chen I noticed that the AI Agent Studio, as well as the Now Assist interface, allows you to give a Thumbs-Up or Thumbs-Down to the AI Agent's answer. How does this feedback system work with the AI Agent? Can you train the AI Agent?
Hi All, We have enabled the Now assist in Virtual Agent which is active in the portal. If we test the Assistant from backend it shows the results with three sections summary, catalog details, sources. But If the same is tested from frontend portal th...
I want o assess the performance of GenAI features (response time) (such as incident summarization and resolution notes generation) using the current Now Assist plugin.However i do not see any straightforward tool that ServiceNow could offer.Can you ...
When the knowledge article(s) are returned in a Now Assist Q&A Summary, the source knowledge articles are not incremented (for view counts) unless the user clicks on one of the links. In the new world of AI generated answers, we hope our knowledge a...
I'm attempting to use Now Assist and Virtual Agent. With both, if you select a topic icon it will respond and complete appropriately. However, if you type language (e.g., summarize a record, check ticket). It spins on Generating a Response indefinite...
Hi all,We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following: 1. User table - active is true2. Catalog Items - active is true and belonging to certain Catalogs3. Knowledge Table - p...
while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.
HI Team How can we Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for ITSM? Regards,Amit
Hello,I am experiencing an issue where images displayed within chatbot message bubbles in the ServiceNow Employee Portal are cut off and not fully visible.Currently, I am unable to see the entire image within the chat bubble. I would like to know:Is ...
I am preparing to trial Now Assist in AI Search on our Employee Center for a limited group of users. I have enabled Now Assist Multi-Content Response under Now Assist in AI Search and it works well. However, I'm looking for a way to restrict who can ...
Hi:The 'ITSM incident resolution investigation AI agent' has a script:'Add a resolution plan to incident's additional comments' that updates the comment on the incident with the resolution plan. We want it to just populate the comment field without u...
Hi team, if there is any method for them to montior the assist consumption real-time? I check the docs :https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=7cf704399327a610a3ecfdb86cba1052 and found that Now Assist usage data is refres...
Good morning everyone,I am currently working on configuring Now Assist to use information about current outages as a data source. The goal is to ensure that users can be directly informed about ongoing outages when they ask related questions.However,...
