"Share to work notes" adds html tags in summarize incident skill

I am on washington and implementing Now Assist Skills. Is this a known issue - "Share to work notes" adds html tags in summarize incident skill?  

Inconsistent search results between knowledge article templates

EY has been working to optimize knowledge articles for Now Assist and recently experimented with switching an article from the Standard template to the How-To template. The results have been somewhat mixed: the target articles did not consistently pe...

Gen AI for Widget Recommendation and Portal Creation

Hi, I have a problem statement for creating a GenAI System where the system recommends the widget to be used based on the use case and then creates a page or portal(linked pages) based on the widgets suggested. for example, If the use case is to have...

Now Assist Analytics Configuration

I have been working on some reporting tasks and I am stuck on an issue. Now Assist for ITSM has been installed on my instance and I can view analytics for Incident Summarization, etc. However, I want to extend the analytics to such that I can view th...

Send REST Request - Inbound ATF

I need to configure ATF steps for Inbound request for "POST" Method in import set API. In the ATF, for test step (Send REST Request- Inbound) there are two types of Authentications Present one is "Basic" and another one is "Mutual" but I need to use ...

How to activate Now assist Guardian ?

Backend logics for Status column in Project (pm_project) Planning Console

Hi,I wanted to know where can I find backend logics for these handlers like column Status in Planning Console ? Apparently, it only shows status value of an project task when it doesn't have a child. But I want to amend this and add value to it. Is t...

Issue with NowAssist AI Chat in Xanadu Release – Error when Generating Data Visualization

I am currently facing an issue with the Now Assist AI Chat feature in the Xanadu release. When trying to use the AI Chat to generate data visualizations, I receive the following error message:"Sorry, there was a problem on my side trying to complete ...

How to configure Announcements in Now Mobile?

Hi All,  I've been looking around and could not find a clear answer on how to Configure Announcement in NOW Mobile. I am new to Now Mobile and still learning where everything is configured. Is there an OOB way to add an Announcement Or do I have to c...

Connect 2 SolarWinds instances with one ServiceNow instance using alert plugin

Hello Community, We have a requirement to connect two SolarWinds instances with one ServiceNow instance. First SolarWinds instance: Already connected with ServiceNow using "SolarWinds Alert Integration Plugin" Second SolarWind instance: We require a ...

How to add a script while creating a custom skill in now assist skill kit?

I was creating a custom skill in now assist skill kit. While trying to add tool i have selected as script but i am not able to select the script include its not showing in drop down. 

ai search result card layout modification

Hello Team,Need help in modifying the ai search result card layout can anyone please guide me to enlarge and modify the open in new tab button as shown in the below image. i have tried modifying the view template in evam definition.please guide ways ...