Now Assist Q&A summarization based on User's location

[Priyanka Jha1]

Hello All, 

We have enabled Now Assist QA in our ESC portal and today it is generating summary as expected. We have enabled Result improvement rules to boost action based on user's location. Which works fine too. However we have a requirement that the summary generated using Now Assist should summarize the articles based on user's location as well. Currently Now Assist does not generate the summary based on the location.

Has somebody worked on this requirement in Now Assist in AI Search ?

[PaulSylo]

Hi @Priyanka Jha1  - for your requirement, you need to have custom skill developed on now assist and you need to use RAG tool in that skill. Also, before that, i think you need to do some investigation on how your articles are categorized. do you have any localized version ( for Ex: US vs EU) or any region field? then you need to try to leverage in your custom skills. As an alternate, since it is not supported natively, I would suggest to submit an Request for enhancement or through an idea portal. 

[anubhavkapoor76]

@Priyanka Jha1 - Knowledge graph might be the solution to your question.