Now Assist Virtual Agent – OOB way to ask feedback after each conversation

[kamaninandi]

We are using Now Assist Virtual Agent and want to ask a feedback question at the end of each interaction:

“Did AskIT resolve your query?” (Yes / No)

Is there any Out-of-the-Box (OOB) way to trigger this automatically after each conversation ends, without adding the question to every VA topic?

If not, what is the recommended approach to achieve this?

[rpriyadarshy]

@kamaninandi 

Here are some thoughts.

(1) ServiceNow’s Conversational Interfaces have a chat experience setup (the “context profile”) that governs greetings, display, and end‑of‑chat behavior for a given assistant/portal. Configure your Now Assist in Virtual Agent (default) assistant’s context profile to show a final prompt such as:

“Did AskIT resolve your query?” [Yes] [No]

(2) create one shared “Feedback” topic and configure the assistant to auto‑invoke it on conversation end. This keeps logic in a single place yet avoids embedding feedback steps everywhere.

Pattern

Create topic: VA – Post Conversation Feedback (single topic; not per intent).
In assistant/chat experience, add a post‑conversation action to launch this topic.
Topic asks:

“Did AskIT resolve your query? (Yes/No)” + optional comment, writes to a feedback table with conversation_id, assistant_name, portal, top_intent/topic, etc.
Use VA analytics dashboards to correlate with deflection, fallbacks, and handoffs.

Regards

RP

[Vamsi_Krishna07]

There is no way to ask feedback to every question currently. It is the product level enhancement that needs to be done.