NowAssist/Gen AI: Enterprise Bot

TanujhaP
ServiceNow Employee
ServiceNow Employee

‎07-15-2024 02:23 AM

Hi, I am asking this question with regards to an opportunity in the Gen AI space. Pardon me if this question has been asked earlier and answered. Can NowAssist be referred to as an enterprise bot/bot of bots? Does it have the ability to act as a super bot that spans across all the functions/BUs in an enterprise organization? If yes, is there any content available to substantiate this? Do we have any win stories/customer references? Please do share. Thanks.

0 Helpfuls
  • 1,270 Views
6 REPLIES 6

ersureshbe
Giga Sage
Giga Sage
In response to Simon Hendery

‎09-13-2024 01:30 AM

Thanks for the correction, May the 'rebrand' word provided other meaning. I changed accordingly.  

Regards,
Suresh.

Rahul Priyadars
Giga Sage
Giga Sage

‎09-22-2024 08:17 PM

Service Now VA has two flavors .

(1) Service Now VA 

(2) Now Assist enabled Service Now VA - Its Icon will look like this

RahulPriyadars_0-1727061123347.png

 

Now Coming to Bot of Bots or Primary Bot Or Super Bot - This already explained in DOcs.

 

https://docs.servicenow.com/bundle/xanadu-conversational-interfaces/page/administer/virtual-agent/co...

 

https://www.youtube.com/watch?v=cyhmMyG4jKk

 

Regards

RP