Quality of the AI-generated responses

[Marcos Gianoni]

How do you manage the quality of the AI-generated responses in Now Assist?

[PaulSylo]

Hi @Marcos Gianoni -

Quality in AI = Good Data underlying . So, Data plays important role in quality output. it involves across workflows, tools you use. Read my article on What good data is all about?

https://www.servicenow.com/community/now-assist-blog/inside-the-now-assist-data-kit-part-1-what-make...

So, maintaining or managing quailty in now assist required curated data, good prompt design, valid ground sources, Metrics to evaluate and retrain, Feedback loops. it is a multifold

[anubhavkapoor76]

@Marcos Gianoni +1 to what @PaulSylo said.

Also it depends on the LLM model that you are consuming and the maximum no of tokens it could intake. The more the better 🤞