Readiness of AI Agents?

[FilipVacula]

Hi there,

I am really excited for AI Agents, as I believe it could be the first GenAI feature in ServiceNow with a serious value-add, compared to the rather basic summarisation and its variations.

As such, I am trying to monitor the progress and especially availability for key partners to get hands-on experience. However to this point, I am really lacking any progress updates recently. Thus my question -- what is the latest status and when can we expect to try AI Agents for CSM or ITSM in practice, so we can communicate its value to customers based on first-hand experience?

Also, I have recently seen a demo of a voice-based AI support agent and see big potential in it. Can we expect similar functionality from AI Agents? I am specifically interested in the voice-based support, as the interaction pretty much replicated calling a person at a helpdesk, just with no people involved.

Looking forward to all the news and information!

Filip

[omar_h]

Hi Filip! Just here to say I'm really excited about SN AI agents too! 🙂 

I've started a newsletter dedicated to staying up to date on all things ServiceNow AI - feel free to subscribe and follow along! 

Also, check out my post on AI Agents. 

https://www.snagents.ai/newsletter/the-servicenow-ai-to-worry-about

[Victor Chen · Accepted solution]

Check out our AI Agents event on January 29th - https://www.linkedin.com/posts/servicenow_its-time-to-experience-real-ai-agents-not-activity-7285479....

AI Agents are targeted for our upcoming Yokohama release.

[anubhavkapoor76]

Next big revolution on AI!

[anubhavkapoor76]

Here is an interesting article for AI Agents - https://www.servicenow.com/community/creator-special-interest-group/autonomous-ai-agents-unlocking-t...