Hi there,
I am really excited for AI Agents, as I believe it could be the first GenAI feature in ServiceNow with a serious value-add, compared to the rather basic summarisation and its variations.
As such, I am trying to monitor the progress and especially availability for key partners to get hands-on experience. However to this point, I am really lacking any progress updates recently. Thus my question -- what is the latest status and when can we expect to try AI Agents for CSM or ITSM in practice, so we can communicate its value to customers based on first-hand experience?
Also, I have recently seen a demo of a voice-based AI support agent and see big potential in it. Can we expect similar functionality from AI Agents? I am specifically interested in the voice-based support, as the interaction pretty much replicated calling a person at a helpdesk, just with no people involved.
Looking forward to all the news and information!
Filip
