Virtual Agent - How to add VA topics in the Now Assist Panel

JaeggerLegane
Kilo Sage

yesterday - last edited yesterday

I have topics which are currently published to our Virtual Agent in Employee Center.
We would like to reuse some of those topics and also publish them to the Now Assist panel in the backend.

For some reason the topics are simply not triggering at all in the Now Assist Panel.
An example topic we have is "Create a change request", which is not triggering the relevant topic:

JaeggerLegane_1-1771395400771.png


What we've already configured:

In the VA topic, we've checked the assistant "Now Assist Panel - Platform (default)":

JaeggerLegane_0-1771395330222.png

In the "Now Assist Panel" assistant configuration, we added the skill "Now Assist Topics":

JaeggerLegane_2-1771395454077.png

I noticed that when we go to the "Now Assist in Virtual Agent" assistant, there is an option to link the VA assistant to other assistants, but i'm unable to select anything there:

JaeggerLegane_3-1771395598169.png

 

 

Does anybody have any ideas on what i'm still doing wrong / missing here?

Thanks in advance

Kind regards

Jaegger



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Dr Atul G- LNG
Tera Patron
In response to JaeggerLegane

3 hours ago

Then log a case mate with Now Support.

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