Virtual Agent with AI Agents

[ayman_h]

Hi,

We plan to implement a Virtual Agent with Now LLM and Genius Q&A turned on.

We plan to build a virtual agent topic that is able to trigger an AI Agent to bring back response to display to the end user.

Can someone confirm if we build a Virtual Agent topic, how do I trigger an AI Agent from the topic? 

I am aware you are able to add a Virtual agent topic as a tool to an AI Agent but not sure how this would work in my use-case.

Regards,

Ayman

[VikMach]

@ayman_h,
I see this is all documented with screenshot, videos and steps in the ServiceNow Docs.
Did you take a look at these setup guides provided by ServiceNow? It has uses cases as well.
Pasting the links for your reference.
Using AI agents in Virtual Agent topics - 
https://www.servicenow.com/docs/bundle/zurich-conversational-interfaces/page/administer/now-assist-s...

You would need AI Connector to configure and trigger an AI Agent from the topic.
Add a conversational topic to an AI agent - 
https://www.servicenow.com/docs/bundle/zurich-intelligent-experiences/page/administer/now-assist-ai-...

Hope this would help.
Let me know if it worked.

Regards,