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ā07-28-2025 03:48 AM
What is the name of the table that captures when someone hits "thumbs up" or "thumbs down" in the screenshot below? thanks.
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ā08-05-2025 02:25 AM
Table "sys_search_genius_result_event_action"
with query "action_type=VA_Feedback"
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ā07-28-2025 07:07 PM - edited ā07-28-2025 07:57 PM
There are few feedback table but dont see data
sys_gen_ai_feedback_log |
sys_gen_ai_feedback_indicator
Have a look at This Table--> sys_gen_ai_log_metadata.
Data and Logs are too much encapsulated so not easy to decode . Have a look at table - SYS_GEN_AI_LOG_METADATA
Just tried Another Like - and 1 dislike in Chat Window and another entry appears for Both
Ane here are the entries for all the feedback.
2 like and 1 dislike
Hope This answers your query.
Regards
RP
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ā08-05-2025 02:15 AM
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ā07-28-2025 07:40 PM - edited ā07-28-2025 07:41 PM
Hi @SaadK ,
Please refer the given link to explore more on this topic:-
https://www.servicenow.com/community/now-assist-articles/now-assist-in-ai-search-faq/ta-p/2686538
If my answer helped you in anyways, please mark it - solution accepted.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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ā08-05-2025 02:25 AM
Table "sys_search_genius_result_event_action"
with query "action_type=VA_Feedback"