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Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
Hi all, I am looking back on a NPS Scorecard that I created years ago. It still uses the NPS template and the iframe, then you add to the legacy dashboard under content blocks. I created two more scorecards with different names and they work except...
Hello there, we have periodic problems with session timeouts without a warning. I already checked the sys_property for session timeout and the timeleft property: The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...
Our Organization is moving to the Next Experience UI. A user noticed a change in the display of widgets (group by report). The total count is missing from the top.An inconvenience that will require us to update dashboards and add another widget to di...
Workflow Automation CoE > Flows > Best Practices > Logging and Reporting Flows Best Practices Logging and Reporting Check out this Workflow Academy video on Flow and Action Error Handling for detailed instructions on how to use Try and Go back to ...
Hello I need a bit of guidance and feedback from the community, as there are some concerns that would be best raised in a community setting regarding CSS formatting within Knowledge Management. We are using ServiceNow Zurich for Knowledge Articles fo...
In Flow Designer Ask For Approval, when sysapproval_approver state becomes No Longer Required, how can the action be resumed? Is there any supported mechanism similar to Workflow's skipped/activity.result behavior?"in this scenario if the state of Ap...
Hi Community,I am currently working on a scratch implementation of Now Assist for Virtual Agent on the Zurich release. I am aiming to configure Enhanced Chat to allow users to generate Incidents directly via the chat interface using Generative AI cap...
Hello,I am troubleshooting the GetApplicationCredential component in ServiceNow Zurich RPA Hub. It consistently fails with:appCredentialNotFound: Application Credential not foundTo eliminate issues with the existing automation, I created a completely...
Hi Team,Need help!There is a notification on table sc_req_item, whoseWhen to send: Triggered I want to send this notification email to a variable of this cat item.Variable (value): Supervisor (supervisor) (Type-Reference (sys_user table)) and First n...
Hi,I have one requirement, How can we configure an approval process in Flow Designer where approvals are dynamically routed to specific group members based on conditional field checks?If a request meets specific business and IT function criteria (suc...
Hello Community, I need to confirm whether it is possible to have both active and expired contracts available for selection when adding a contract-level KPI for suppliers from the Source-to-Pay Workspace.Currently, only active contracts are available...
Users expressed concerns on updates not reflect to RITM when notes added in Task.This is a problem. Give me analyzation and solution for the task.
Good day, Please can you help to see where I am gong wrong. Running on a Xanadu build.1. Installed Theme Builder2. Create theme using the Theme Builder "Create Theme" button3. Make my edits following the prompts.4. When I get the the next stage of tr...
Your Brand, Your Voice: Building Secure & Personalized AI Voice Agents Searching for an AI Voice Agent that matches your tone and needs? We got you covered. In this session we will explore several of the latest features and enhancements that ensur...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
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