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Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Accounting for Missing Knowledge Article Content

How do you all account for missing content in your knowledge base? I've used a form where end users can report missing knowledge with an intake form. Where do you all put that if you use it? Is there a way to put it at the bottom the Now Assist searc...

  • Question

Images in Virtual Agent responses

In a Now Assist Virtual Agent implementation, if we have a Knowledge article with an image embedded within it, will the response in Virtual Agent ever include the image? I understand the context within image is not processed by the LLM.  Only asking ...

  • Question

`ref_auto_completer` is not working.

I have a requirement where typing any name should display search suggestions within the field. Example:When typing: "rec"Show the suggestion: "documentation record" I am using `ref_auto_completer` for this, but it isn't working when the matching word...

  • Question

How To - Select all records for a list collector

A question that popped up on the SNDevs Slack community was a method to have a select all ability for a list collector within a catalog item. This can be done via a simple script include and a catalog client script that performs a GlideAjax call. Scr...

  • Article
  • Service Catalog

Resolved! Knowledge article optimization not working as expected

Hi experts, For knowledge article optimization, we see that the results are showing old dates. we have ran the 2 jobs called article optimization-now assist and scripted but still no results are coming. Can anyone please help where we are missing. Th...

  • Question

ServiceNow Vault Suite Welcome Guide

  Skip to main content Welcome to ServiceNow® Vault Are you ready to start your ServiceNow Vault journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to ...

  • Article

Adding a KB article with a template

Hey guys,I've been playing around with templates for repetitive incidents and I ran into an issue when applying templates.Attaching a KB article is more or less a necessity for each resolved ticket, but templates don't seem to allow me to do this.I'v...

  • Question
  • Knowledge Management
  • Workflow

ServiceNow Exchange: Event Management Webinar - The AIOps Advantage

Events are your early warning system, but alert noise drowns out signal. AI-powered Event Management cuts through the clutter and gets you to resolution faster. - Learn the foundation: event ingestion, normalization, and intelligent alert correlation...

  • Event
  • CMDB
  • ITOM
  • ITSM
  • Workflow Automation

UI Builder: How to create and use a REST data broker

Summary Using a Rest api is useful when you need to query for ServiceNow data on a public page. Querying for data requires authentication meaning all global data brokers require sign on. Using a rest api is a good way to bypass authentication and sti...

  • Article
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