ServiceNow Health scan vs Instance scan?

Suggy · ‎05-11-2022

1. Whats the difference between ServiceNow Health scan vs Instance scan?

2. How to activate each of the above

3. Any cost associated with above two?

Allen Andreas · ‎08-11-2022

Hello,

There are different levels of it and if you read the "end-to-end" definition in the link you mentioned, you'll see that it's a summary.

In the other link you mentioned below, that too has discussion and states that there's a free component to it and paid.

Unless you've used this yourself and have contacted ServiceNow to verify that it's "also completely free"...it's not and hasn't been and this is a per my own experience and usage of the product over the years working with different clients. This is also stated by others in the link below that you shared where others also talk about a free and paid format to it.

The scenario can be different depending on the customer and their contract and relationship.

Thanks!

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View solution in original post

Suggy · ‎05-13-2022

No one?

Ashok Sasidhara · ‎06-07-2022

Both Health Scan and Instance Scan have the same goal of providing insights related to an organization's ServiceNow Instance health so that actions can be taken to improve it. Health Scan is an external application that connects to an instance. It can be activated by ServiceNow personnel only. Instance Scan operates inside a customer's instance to interrogate the instance locally. This can be activated by customers themselves. Both are free to activate.

Allen Andreas · ‎06-07-2022

Hello,

This information can be searched, resulting in information such as:

Health Scan: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ds-healths...

Instance Scan: https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/administer/health-scan/re...

https://docs.servicenow.com/bundle/rome-release-notes/page/release-notes/now-platform-capabilities/i...

Health Scan is both free and has a cost (depending on what features/support you need)

Instance Scan is free, but you set it up yourself.

Please speak with your ServiceNow Account Executive for more information.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

devservicenow k · ‎07-04-2022

How to get health scan , i need the plugins to activate it