Users unable to access knowledge articles

[Joel14]

I am trying to configure the Knowledge (out of the box one) so that any active user can read articles. The problem that I am experiencing is that while any active user can see the article, they are not able to view/access it. It always displays the message "Knowledge record not found". I tried assigning a user criteria, without it, at the article level and no matter which way I try other than the users than can contribute/manage nobody else can view the articles. Strangely enough, I am able to configure it in my dev instance without problems. Both Dev and Test environments are utilizing Jakarta. Thanks for the suggestions. 

Script used for the user criteria

var user = new GlideRecord ('sys_user');
user.get(gs.getUserID());
if (user.active){
answer = true;
}
else {
answer = false;
}

[Michael Fry1]

If Can Read is empty, everyone should have access to read the Knowledge articles for that Knowledge Base. How are they trying to access it where they are getting the error?

[Joel14]

If they go through Self-Service, they can see the quantity of articles and even see the list. The message shows up when they try to open/view it. If they go through the Portal they are unable to see the widget (Most Popular ones), so when they click the Knowledge Base link nothing is displayed. I tried moving articles into a category and without categories in case that it had anything to do but no joy.

Self Service

Portal

[Michael Fry1]

So it works fine from Desktop view but from Portal it doesn't? On the Portal form, do you have a Knowledge Base set:

[Chuck Tomasi · Accepted solution]

This almost feels like an ACL issue. Have you checked the ACLs?

OOB, there is an "All Users" user criteria defined which has no location, group, user, etc. defined. It's basically an open access. If you put that in the Can Read for the Knowledge base, does this allow the users to see the article. If not, check ACLs. 🙂