ServiceNow - Creating Advanced Report - Part2 (Report Ranges)
ServiceNow - Creating Advanced Reporting on SLA completion breakdown by different Report Ranges. 1) Range is under70% 2) Range is between 70% and 100% 3) Range is over 70%
Blog Articles
ServiceNow - Creating Advanced Report - Part 1 (Multi Data Sets)
ServiceNow Advanced Report how to create ServiceNow report from multi datasets (tables). We will create a report, “Incident Problem and Change from Multi datasets”. An incident is a root of this repor...
Using CMDB Query Builder to show Business Critical Application Services with an Open Incident
In this blog, we will take a look at creating a data source for Business Critical Application Services with an Open Incident in its hierarchy. Application Services are not directly associated with Inc...
ServiceNow - Creating Dashboard and Report from Widget
Advanced Dashboard Configuration Demo 1 - Advanced Dashboard Creation https://www.youtube.com/watch?v=ssdE0PT-2wg Demo 2 - Integrating Dashboard under Application https://www.youtube.com/watch?v=-_vsJ...
Hidden Now Intelligence Gems in the Quebec release
I've been to Quebec (both Quebec City and Montreal) a number of times over the years to deliver a number of different presentations, and have some very distinct memories of those trips (some that can ...
Data Analytics and Workflows: Vijay Kotu shares the future
In two recent articles, Vijay Kotu, VP of Analytics in ServiceNow IT, dives into the importance of data analytics and AI in driving ROI. How to hold your AI accountable "Making AI accountable in the e...
Quebec Quickies - KPI Signal Responsibility
KPI Signals was one of my favorite features added in Paris, and Quebec makes them even better. What I love about them is that it allows us to be more cutthroat with our attention. Why do we cram TONS ...
Quebec Quickies - Analytics Q&A - An NLP interface for reporting.
ServiceNow's been flirting with this feature for YEARS, so I was pleasantly surprised to see it deployed officially in Quebec. It takes some getting used to, so I'd highly recommend getting your PDI t...
Indicators on Metrics - Performance Analytics Academy - Jan 27 Recap
Metrics allow the storing of events related to operational records that reflect how those records are worked. Often the information that is stored using Metrics, is about durations. During this Perfor...
Scheduling Notifications in Performance Analytics & Reporting - Performance Analytics Academy - Jan 13 Recap
ServiceNow's Performance Analytics & Reporting has a powerful tool called Scheduled Notification. If you have ever needed to scheduled a report, combine multiple reports into one notification, thought...
Leveraging Performance Analytics Formulas - Performance Analytics Academy - Dec 16 Recap
Performance Analytics gives the ability to perform advanced mathematical equations against Indicators in Formula Indicators. During this Performance Analytics and Reporting Office Hours on December 16...
Burst Reporting - Leveraging Workflows in Analytics - Performance Analytics Academy - Recap from Dec. 2
I need to send a report of active incidents to all the managers that have them ...but not to those who don't ...and only send them their incidents, not everyone's. How many of us have seen this requir...
Enhanced “Spotlight Interactive Analysis”
Enhanced “Spotlight Interactive Analysis” As a follow up to the November 18th, 2020 Office Hours, “Targeting Process Issues with Spotlight”, we wanted to give you step by step procedures on how to enh...
Silver Linings: The Unexpected Similarity Between This Thanksgiving and Predictive Intelligence
Throughout 2020, the pandemic has presented us all with a unique set of situations each with their own challenges and we've had to adapt, adjust, and continue to live our lives. Amidst the many negati...
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