Targeting Process Issues with Spotlight

Spotlight enables you to prioritize work based on multiple weighted criteria and quickly identify high-priority tasks. In this Office Hours, we talked through how to implement Spotlight in your Instan...

Performance Analytics Guided Setup - "Ever Use It"

Performance Analytics Guided Setup - "Ever Use It" Performance Analytics Guided Setups, walk you through enabling and validating Analytics and reporting solutions for the related application. After yo...

Building Smarter Workflows - Using Analytics in your Workflows - Office Hours Recap 11/4

Most of us spend a lot of time reviewing reports, identifying what is going on, then taking some (often very predictable) action. Why? Why spend time looking at data of what happened and pressing the ...

Now Intelligence Office Hours

Data Collection Best Practices

Performance Analytics uses scheduled jobs to collect and clean scores and snapshots and enables you to manually set or import scores. During this Performance Analytics Academy on October 21st, we disc...

Performance Analytics for Managed Service Providers

Performance Analytics on any instance can be simple: taking out of the box content packs, or complex: custom KPIs and dashboards. With the potential for multiple process models on a domain separated i...

View Reports on a Dashboard and Dashboards using a Report

In the Performance Analytics & Reporting Office Hours on July 23rd, we discussed different ways to query data from multiple tables, including Dot Walking, Related List Conditions, and Database Views. ...

Intro into Predictive Intelligence - Office Hours on 10/7 Recap

Predictive Intelligence enables you to leverage in-platform machine learning to empower features and capabilities across ServiceNow applications to provide better work experience. During the Performan...

Simplifying Reporting on Surveys

Surveys and Assessments are a powerful part of the Now Platform. Viewing results per Survey is a simple experience, but when you want to pull these results onto Dashboards, we can run into a few chall...

Hidden Now Intelligence Gems in the Paris Release

When planning a trip, we often pick our destinations based on some key highlights or landmarks that a location has to offer. For example, my wife and I went to Italy for our honeymoon and spent time i...

Paris Out of Box Solutions- Performance Analytics- Performance Analytics Academy - September 9 Recap

During the Performance Analytics Academy on September 9th, we covered new and updated out-of-box analytics and reporting solutions. We provided an overview of Paris’s new and updated content and revie...

Customize Column Headers in Database View Results

Customize Column Headers in Database View Results So maybe you had to create a database view or you had to generate some reporting from a database view that was created by someone else. Regardless of ...

De-Scripting Performance Analytics - Performance Analytics Academy - Aug 26 Recap - Strategies to reduce usage of Performance Analytics Scripts

Performance Analytics Scripts offer endless flexibility and allow you to quickly develop new analytics. However, this is not without trade-offs. During the Performance Analytics Academy on August 26, ...

Paris Release Previews - KPI Signals

HOLY WOW! I wasn't expecting this feature, but it fits in with what makes PA best. - Measure what matters - Address what matters when it underperforms. This finally brings visibility to underperformin...