Outcome Based Dashboards Design

Start with the Outcome in MindThere are many approaches to developing dashboards. As I stated in my last post, we often apply the focus on the KPIs without first talking about what we are trying to le...

Building Dashboards from a Stakeholders Perspective

Performance Analytics conversations are often kicked off with discussions about Key Performance Indicators. KPIs are an important component of the reporting and analytics solution but using them as a ...

Are you an Industry Leader? Improve your Standing with Performance Analytics

I want you to follow me on a little trip down memory lane… All the way back to Kindergarten.Every day when I'd walk into class, I'd take off my puffy Michelin man coat which I had to hang in the close...

Monitoring your instance using Servlet Performance Graphs

ServiceNow performance graphs, especially the ServiceNow servlet performance metrics, are very useful in understanding the performance of your instance. There is a lot of useful information about the ...

Performance Analytics Spotlight - It's What's For Dinner

"Can you start with someone else? I haven't decided yet."This is my usual response when the waiter or waitress comes to take my dinner order at a restaurant.I typically struggle with that most basic d...

PA Dashboard widget search

Please check out the new SNC-blog for the details on PA Dashboard search, or find and download it on share!

Context: The ABCs of Performance Analytics - Part 3

This is the final post in a 3 part blog series focused on how Performance Analytics enables you to run a better ServiceNow by adding CONTEXT to the valuable data living in the platform.In the first po...

Context: The ABCs of Performance Analytics - Part 2

This is the second post in a 3 part blog series focused on how Performance Analytics enables you to run a better ServiceNow by adding CONTEXT to the valuable data living in the platform.In the first p...

Measure What Matters: Establish Business-Aligned Reporting Practice

Check out the latest on-demand webinar on Performance Analytics:Measure What Matters: Establish Business-Aligned Reporting Practices Troy DuMoulin, VP of Research & Development at Pink Elephant, strik...

Using Trendbox in standard reporting

TrendBox is a very powerful mechanism to visualize performance over time. Common uses include incidents assigned per week, by either technician or assignment group. The reason the TrendBox is superior...

Using Control Charts for standard reporting

The standard point and click reporting interface of ServiceNow is a powerful and quick way to visualize your data. Most individuals, however, stick with bar and pie charts because those are the most c...

PA - UI Action Utils

On ServiceNow Share I have added PA - UI Action UtilsThis Updateset adds a few UI Actions to your Indicator and Widget Forms.The functions are as following:Preview Widget: Preview your widget without ...

To Maximize the Value of your Data - Have a Conversation With It

"Dad, why can't I eat all of the Halloween candy today?""Because — you'll get a stomach ache and it's bad for your teeth.""Why, Dad?""Because the candy is full of sugar and sugar is bad for your teeth...

Indexes and interactive filters work together

Interactive filters are a powerful feature you can add to homepages and Performance Analytics dashboards containing report gauges. With interactive filters, you enable your users to visually filter in...