Using Trendbox in standard reporting

TrendBox is a very powerful mechanism to visualize performance over time. Common uses include incidents assigned per week, by either technician or assignment group. The reason the TrendBox is superior...

Using Control Charts for standard reporting

The standard point and click reporting interface of ServiceNow is a powerful and quick way to visualize your data. Most individuals, however, stick with bar and pie charts because those are the most c...

PA - UI Action Utils

On ServiceNow Share I have added PA - UI Action UtilsThis Updateset adds a few UI Actions to your Indicator and Widget Forms.The functions are as following:Preview Widget: Preview your widget without ...

To Maximize the Value of your Data - Have a Conversation With It

"Dad, why can't I eat all of the Halloween candy today?""Because — you'll get a stomach ache and it's bad for your teeth.""Why, Dad?""Because the candy is full of sugar and sugar is bad for your teeth...

Indexes and interactive filters work together

Interactive filters are a powerful feature you can add to homepages and Performance Analytics dashboards containing report gauges. With interactive filters, you enable your users to visually filter in...

PA Implementation Thoughts - Legos with a Purpose

Once you've got the right people in place for your implementation its time to think about the overall design of all the underlying "stuff" in Performance Analytics. I mention Legos in the title, but i...

How Do You Respond to Olympic Moments at Work?

I originally wrote this during the 2016 Summer Games in Rio, but now that the 2022 Winter Games have rolled around I figured I'd dust it off. The 2016 Summer Games are here and for the next two weeks ...

Moneyball for Enterprise Service Management (ServiceNow)

On a recent cross country flight, I found myself watching one of my favorite movies to pass the time, Moneyball. If you love Baseball, Analytics, or Brad Pitt you're probably familiar with the story. ...

TechBytes Episode 16: ServiceNow Performance Analytics

In this episode of ServiceNow Techbytes, heathramsey discusses how you can use Performance Analytics as the "face of your instance" to visualize data collected over time and improve your business proc...

TechBytes Episode 15: Reporting in ServiceNow

In this episode of ServiceNow Techbytes, heathramsey discusses the Reporting application and the best ways to create and manage reports on the ServiceNow platform.ListenSubscribeto iTunesThis episode ...

Knowledge Base Digest: Reporting - January 6, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Favorites preventing My Reports from generating in Fuji and later versions

With the upgrade to Fuji, many users run into the scenario where they are unable to see the reports they have created in Reports > View/Run > My Reports. The user, with the report creation role (such ...

How to Create a Target and Threshold for Performance Analytics

The latest video in our Performance Analytics series explains what targets and thresholds are in Performance Analytics in the ServiceNow platform, and demonstrates two methods for creating targets and...

How to Create a Breakdown Dashboard for Performance Analytics

This video demo explains what a breakdown dashboard is in Performance Analytics in the ServiceNow platform, and demonstrates the process for creating a breakdown dashboard.While this video was recorde...