Data preparation for a clean Breakdown.

In Performance Analytics, Breakdowns are the way to slice and dice the results of your Indicators. They let you filter or group by your data, in order to enable the stakeholders to identify trends and...

HR Stakeholder Dashboard Conversation

This blog post is in a series that addresses the need for stakeholder conversations, and a focus on business outcomes to define measurements and dashboard design.Human Resources Stakeholder Conversati...

Three solutions for when your drilldowns turn up blank

Drilling down into reports within ServiceNow has always been one of my favorite uses of the reporting function. You can visualize tables, graphs, and pie charts all day long, but being able to see the...

Conditional (if/then) logic in a formula indicator

Disclaimer: This is not MY tip. It was provided to me a while back by the Performance Analytics development team.I am occasionally asked about using condition logic in a formula indicator, so here is ...

Opportunity is what happens when we are busy preparing data

"Thanksgiving Dinner""A 2 Day Trip""Your Fantasy Football Draft""Monthly Reports"No… this isn't a round of ABC's revival of "The $100,000 Pyramid", but if it was, the answer to the above would be "Thi...

Outcome Based Dashboards Design

Start with the Outcome in MindThere are many approaches to developing dashboards. As I stated in my last post, we often apply the focus on the KPIs without first talking about what we are trying to le...

Building Dashboards from a Stakeholders Perspective

Performance Analytics conversations are often kicked off with discussions about Key Performance Indicators. KPIs are an important component of the reporting and analytics solution but using them as a ...

Are you an Industry Leader? Improve your Standing with Performance Analytics

I want you to follow me on a little trip down memory lane… All the way back to Kindergarten.Every day when I'd walk into class, I'd take off my puffy Michelin man coat which I had to hang in the close...

Monitoring your instance using Servlet Performance Graphs

ServiceNow performance graphs, especially the ServiceNow servlet performance metrics, are very useful in understanding the performance of your instance. There is a lot of useful information about the ...

Performance Analytics Spotlight - It's What's For Dinner

"Can you start with someone else? I haven't decided yet."This is my usual response when the waiter or waitress comes to take my dinner order at a restaurant.I typically struggle with that most basic d...

PA Dashboard widget search

Please check out the new SNC-blog for the details on PA Dashboard search, or find and download it on share!

Context: The ABCs of Performance Analytics - Part 3

This is the final post in a 3 part blog series focused on how Performance Analytics enables you to run a better ServiceNow by adding CONTEXT to the valuable data living in the platform.In the first po...

Context: The ABCs of Performance Analytics - Part 2

This is the second post in a 3 part blog series focused on how Performance Analytics enables you to run a better ServiceNow by adding CONTEXT to the valuable data living in the platform.In the first p...

Measure What Matters: Establish Business-Aligned Reporting Practice

Check out the latest on-demand webinar on Performance Analytics:Measure What Matters: Establish Business-Aligned Reporting Practices Troy DuMoulin, VP of Research & Development at Pink Elephant, strik...