Performance Analytics - research opportunity

IT Service Managers/Help Desk Managers/Incident Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...

Platform Analytics Academy - September 20th, 2023 - Platform Analytics to the Next Level Part 2

In our prior Platform Analytics Academy session on September 6th, we offered a sneak peek into Platform Analytics' future. We discussed the forthcoming Next Analytics Experience, which unified valuabl...

Platform Analytics Academy - October 4th, 2023 - Mastering Data Relationships

In this Platform Analytics Academy session, we explored the dynamic world of data relationships with 'Mastering Data Relationships: A Deep Dive into Dot-Walking, Related List Conditions, Remote Tables...

Reporting on Tags

Hola Community, I was recently asked a question on my YouTube channel for creating a report incident records that have Tags on them. For this use case, we can use the table 'Label Entry' which stores ...

ServiceNow User Experience Analytics Best Practices

To make the most of User Experience Analytics, consider the following best practices: Define Clear Objectives: Identify the specific goals and objectives you want to achieve with User Experience Analy...

ServiceNow User Experience Analytics FAQ

Question - What is ServiceNow User Experience Analytics? Answer - ServiceNow User Experience Analytics is a feature that allows organizations to analyze user interactions and behaviors within the Serv...

Platform Analytics Academy - September 6th, 2023 - Platform Analytics to the Next Level

In our Platform Analytics Academy session, we offered a sneak peek into the future of Platform Analytics. Soon, we'll launch the Next Analytics Experience, a unified platform that combines all the val...

ServiceNow Performance Analytics Best Practices

To make the most of Performance Analytics, consider the following best practices: Define clear objectives: Clearly define the goals and objectives you want to achieve with Performance Analytics. Under...

ServiceNow Reporting Best Practices

To make the most of ServiceNow Reporting, consider the following best practices: Define clear reporting requirements: Identify what information you need and why before creating any reports. Understand...

ServiceNow Reporting FAQ

Question - How do Reporting and Performance Analytics compare? Answer - Performance Analytics is able to generate accurate historical trends by capturing continuous snapshots on a regular schedule. As...

ServiceNow Performance Analytics FAQ

Question - What is Performance Analytics in ServiceNow, and how does it work? Answer - Performance Analytics is a powerful tool in ServiceNow that allows organizations to track, measure, and visualize...

Platform Analytics Academy - August 23rd, 2023 - What's New in Vancouver - Platform Analytics

In this Platform Analytics Academy session, we discussed and demoed What's New in Vancouver as it relates to Platform Analytics. This is an opportunity for you as the customer to see what is Vancouver...

Platform Analytics Academy - July 26th, 2023 - Question & Answer Session

In this Platform Analytics Academy session, we used the hour to answer questions from our customers. This session was filled with great questions, and we had plenty of Product Managers on-hand to answ...

Platform Analytics Academy - July 12th, 2023 - Manual Indicators "Best Practices"

In this Platform Analytics Academy session, we discussed Manual Indicators and Best Practices for them. Manual indicators do not use scores collected from a database. Manual indicators are typically u...