Performance Analytics blog

ServiceNow Reporting FAQ

Question - How do Reporting and Performance Analytics compare? Answer - Performance Analytics is able to generate accurate historical trends by capturing continuous snapshots on a regular schedule. As...

ServiceNow Performance Analytics FAQ

Question - What is Performance Analytics in ServiceNow, and how does it work? Answer - Performance Analytics is a powerful tool in ServiceNow that allows organizations to track, measure, and visualize...

Platform Analytics Academy - August 23rd, 2023 - What's New in Vancouver - Platform Analytics

In this Platform Analytics Academy session, we discussed and demoed What's New in Vancouver as it relates to Platform Analytics. This is an opportunity for you as the customer to see what is Vancouver...

Platform Analytics Academy - July 26th, 2023 - Question & Answer Session

In this Platform Analytics Academy session, we used the hour to answer questions from our customers. This session was filled with great questions, and we had plenty of Product Managers on-hand to answ...

Platform Analytics Academy - July 12th, 2023 - Manual Indicators "Best Practices"

In this Platform Analytics Academy session, we discussed Manual Indicators and Best Practices for them. Manual indicators do not use scores collected from a database. Manual indicators are typically u...

Platform Analytics Academy - August 9th, 2023 - Performance Analytics Templates for Process Mining

This Platform Analytics Academy session discussed Performance Analytics Templates for Process Mining. Performance Analytics Templates allow process stakeholders to process mine ad hoc from a Performan...

Platform Analytics Academy - June 28, 2023 - Using UX Analytics to Optimize Web Experiences

In this Platform Analytics Academy session, we discussed and demoed ServiceNow® User Experience Analytics. The ServiceNow® User Experience Analytics application provides dashboard views for monitoring...

Platform Analytics Academy - June 14th, 2023 - KPI Signals - Focus on What Matters

In this Platform Analytics Academy, we discussed KPI Signals and their features. KPI Signals notify you when the behavior of a process changes significantly, and how that change affects you. This feat...

#Know23: Creating c-suite dashboards in a day by #NowOnNow

Do you want to create dashboards for your executives that turns data into actionable insights for faster decision-making? Join our #NowOnNow practitioners Rajeev Singh and Vivek Ambekar at #Know23 as ...

Platform Analytics Academy - April 19th, 2023 - Metric Indicators in Platform Analytics Workspace

In this Platform Analytics Academy session, we took a look at using Merics in Indicators and then displaying the result in Platform Analytics Workspace. Are you familiar with Metrics? Have you used th...

Platform Analytics Academy - May 3rd, 2023 - Using Data Certification To Manage PAR Content

Join us on May 3rd, 2023, where we will discuss and demo how to leverage the Data Certification module with Platform Analytics. Do you need to make sure that the Dashboards and Data being used in Plat...

Join ServiceNow Research and discuss analytics!

Do you view analytics at your company or build analytic dashboards? If so, we’d love to speak with you and hear what a day in your life is like. Space is limited! Sign up today: Grab time with our Lea...

Platform Analytics Academy - April 5th, 2032 - Reporting Function Fields - "Tips & Tricks"

In this Platform Analytics Academy we discussed and demoed Function Fields in the Reporting UI. We talked through the different operators that can be used when building out function fields. We also sh...

Platform Analytics Academy - March 22nd, 2023 - Utah Next Experience Analytics

In this Platform Analytics Academy session we held a "Ask the Experts" session for Utah - Next Experience Analytics. Many great questions were asked and great answers were given. Take a look at the vi...

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