Reporting on first touched Ticket by an agent

[SFeldman]

I am looking for a report that will identify tickets  1st time touched by an agent in a specific assignment group.  Is there a way I can get this information focusing on "assigned to duration"?  

[jcmings]

Try checking out these posts:

• First Response Time calculation 
• How to create FIRST CONTACT RESOLUTION or FIRST TOUCH RESOLUTION 
• How to create FIRST CONTACT RESOLUTION or FIRST TOUCH RESOLUTION (Reddit post version on the above)