Is there any OOB OLA Dashboards? I've got a client who has OLA's based on the catalog task response time and they are looking for some OOB dashboards for their OLA's. I've looked but I can't seem to find any. I appreciate any help/information that...
Hi All, We have dashboards built for the uses which have multiple reports on it.When user login, these dashboards loads slow and causes performance issue.I have improved some reports conditions which improved the performance issue faced for some of t...
Hello,I have defined my fiscal year as running from April 1st to March 31st of the following year. In the properties of my Performance Analytics dashboard, I have also set the "Start of the fiscal year of your company" to be April.However, when I use...
I have created a report to measure the first level resolution of IT Incidents via the IT ServiceDesk. The report 'FLR - ISTD closed vs total IT created Incidents'. I want to be able to report this as a percentage. Right now, I am only able to do a co...
I have a request from a user to hide some fields on our incident form. Easy enough to do, however, i want to ensure that the fields being hidden aren't used in any reports that i don't know about and that will cause users anxiety if their reports ar...
Hi team,I have report of type Column, Report is grouped by Stage field (choice type), The report shows legends in Alphabetical order. We want legends to be shown as per the Stage order.Report Ranges is not working on choice field. Here legends are so...
Hello, I'm creating a pivot table report on the asset table with column Schedule Retirement Date and row Model. Is there a way to add date column even if there is no data to show My result is showing all the months except February because I do not ha...
Hi Team, We have dashboards built for the agentsWe have reports which fetches data from multiple tables which causes delay in load timeAre there any ways to improve Dashboard load time?Are there any best practices defined to follow while creating PA ...
I'm putting together a report where I want to see the number of incidents over the last 6 months. If I put in the condition of "created on last 6 months" I get a different result than if I put in "created relative after 6 months ago". What's the diff...
Hi,I have created a performance analysis dashboard for getting the percentage of incident respond and resolved within breached time and added widget. The widget contains the formula indicator where i put my required formula as well as the breakdown a...
Hi All,I had a requirement to create a breakdown for incident indicator. I need to have a breakdown that shows the incidents attached knowledge article.short description and knowledge article.CI.I don't to how we can dot walk to incident's attached k...
Hi All, I need to run a job for my indicator that needs to be run on every end of the day of monthHow we can configure this to run on end of month, I have created a job collection Please correct me if I did anything wrong in this. I need to know does...
I am hoping someone could help me. I have come across in my PDI a Catalog Task Management dashboard that would suit my clients needs. My struggle is that I am unsure which plugin I have installed to get this dashboard. If anyone could point me in th...
Hi there,Is there an out of the box way to report on knowledge articles attached to interaction records? Looks like this is built out for items tied to the task table, like incidents. Just haven't been able to find anything for interaction records an...
Reaching out today as we’re currently stuck on trying to create a performance analytic report for our technology leadership. Exactly as it sounds, I want to create a PA report which shows the availability of the CI from the outage table in % format (...