Dear Community, I am working on three KPIs that measure productivity of Service Desk: I) Resolution SLA compliance rate - the percentage of incidents resolved within the agreed-upon service level agreement (SLA) timeframes. Google recommends follow...
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
Hi, I would like to know about the difference between By month AVG + / By month AVG
Hi All, I am facing an issue in Benchmark Dashboard in my organization PROD instance. Few of the widgets showing zero in the benchmark dashboard. I have checked all the associated PA jobs those are running daily without any errors and when I see thos...
Hi Everyone,Please help me , I have created indicator with the following condition but fetching 0 on score indicator.Indicator with filter conditiongetting blank count of record. I suppose to get 94 in 2023 as expected.same filter I am applying on Ch...
Hi, I would like to check the logic for the "Delete Dashboard" context menu one can find in the hamburger menu on a dashboard. Any idea where can I find it? I could not even find the other context menus in my PDI. At this point I am not sure if it is...
I have a requirement to create a date range filter using breakdown sources. I understand how to configure the Dashboard Properties to connect with aninteractive filter. How do I configure the interactive filter to work with this breakdown source? ...
How do you change the default color scheme on an OOB widget on a Dashboard for the default header and title colors. We dont want to change any of the report area colors just the default colors for the header and title. Manually changing these is time...
Hi Everyone, I wanted to create a report showing weekly created and resolved ticket count and wants to reflect the same in the dashboard. Request you to please help me to achieve this requirement. Thank youDeepshikha
Need help on it.As you can see there are multiple INC for the same, which will make the report a mess when I have to show a total number of different incidents that has breached the SLA.Is there a way to solve it? like having only unique selected.
Hello Experts I want to create a trend report with two bars - Incident created and Incident ResolvedAnd a line/ trend to show total backlog Is it possible to create this with Reporting module or we can create this with PA. How can we create this with...
Hi all,Could any of you let me where can i get details on actual use cases on Performance Analytics? or even could you please share requirements which you received? Thanks in advance!
Is there a way we can change the order of the bar graph which is in the horizontal line (Approval Type)?The correct order would be:Change Management >> Technical >> QA >> CAB >> Review
Hello, I'm trying to learn how to make a filter on my dashboard that has different Task types such as Incident, Catalog Task, Incident Task, Change Request that when an option is selected it will then filter results on variety of widgets/reports that...
Hello community!I'm reading about how to compute the vendor score and I stumble upon its example on this <link>.I have a question for the following KPIs:Number of New IncidentsNumber of Open IncidentsI understand that there is a field called "Directi...
