Hi, As per subject, I have a requirement to create Reports and Dashboard based on the below.. - 75% of Level 3 and Level 4 Support Teams Incidents and Requested Items achieving SLA within 2 working days- Resolution rate bf Level 3 and Level 4 Suppo...
The OOB box dashboard "IT Executive" gives the Number of Active SLA (daily), and I can export it.How do I fetch the records from March 18 till date?
Does anyone know how to add an existing KB article, always most recent version, to an existing dashboard in UTAH? I have been trying various ways to do this using the Widget picker but nothing is working. I have gotten to what I think is close, by c...
Hello. I am playing around with performance analytics in a development instance and trying to figure out how some summary data is produced. Attached is screenshot of the summary numbers and want to see how they are produced. if there is a link and/...
Hi, Create a report on Incident table table between actual elapsed time to end time. Please provide the solution AND step by step guidelines to create report on above requirement. Thanks in Advance.
Hello Community, I'm new to Performance Analytics. I created a PA report that will display incidents per day. However, the report is still displaying yesterday's date. I already created Indicator Source and Scheduled Data Collection that runs daily. ...
Hello all, We have table to store all the project details as records. each project is record having tasks. will have to show all tasks details on date range in dashboard. give an idea to achieve this. As i am new to PA, don't have an idea how to ach...
Hi Team,I have tries to add indicator from breakdown ,few are still not added as it was not showing in slush bucket, even though i have already added the mapping but it did not allow me to add few indicators.please guide me as i am totally new in thi...
Hello Community! Will have to show project details using Dashboard as like below. And we have pm_project is a table which is having all project details. Have to update all details in excel format. So that using date range user able to see the project...
Hello Community,Could anyone explain me steps in detail regarding performance analytics widget creation.I have followed order like1)Indicator Source2)Indicator(Auto)3)Schedule Data Collector a) Historic b) Daily4) Widget5)DashboardIssue is I'm able ...
I am trying to create a very specific report from the Incident table. For a particular time period (e.g. last week, last month, last year, etc.) I want to divide the total number of incidents that were reopened by the total number of tickets that wer...
Hello , i want to make reports on dashboard visible to non itil users also , how can i do this.
Hi Experts,I have one requirement to hide one column in list view Name: "end user email" So I write one ACL(Image added below)And its working as expected in list view and we are unable to see that column in list view everything is good for now. And...
Hello everyone, I am facing an error in the performance analytics widget, when I click on a drilldown the following error message appears:An error occurred. The visualization component did not renderCheck the console for more detailsIncorrect locale ...
Dear Community, I am working on three KPIs that measure productivity of Service Desk: I) Resolution SLA compliance rate - the percentage of incidents resolved within the agreed-upon service level agreement (SLA) timeframes. Google recommends follow...
