how can i make dashboard reports visible to non itil user also.
Hello , i want to make reports on dashboard visible to non itil users also , how can i do this.
Forum Posts
Resolved! Hide list view columns in Reports
Hi Experts,I have one requirement to hide one column in list view Name: "end user email" So I write one ACL(Image added below)And its working as expected in list view and we are unable to see that column in list view everything is good for now. And...
Resolved! Performance Analytics Error Incorrect locale information provided on widget
Hello everyone, I am facing an error in the performance analytics widget, when I click on a drilldown the following error message appears:An error occurred. The visualization component did not renderCheck the console for more detailsIncorrect locale ...
SLA Compliance Rates for Resolution and Response SLAs
Dear Community, I am working on three KPIs that measure productivity of Service Desk: I) Resolution SLA compliance rate - the percentage of incidents resolved within the agreed-upon service level agreement (SLA) timeframes. Google recommends follow...
How to get future dates in reports
Hi All, I have requirement to get future date by using group by in reports Bar type.For example a record having customized field called Warranty expiry(Date field) which is holding expiration date of respective record. So using reports (Bar type) and...
Resolved! PA widget Time siries By month AVG + / By month AVG
Hi, I would like to know about the difference between By month AVG + / By month AVG
Resolved! Benchmark Dashboard showing scores zero
Hi All, I am facing an issue in Benchmark Dashboard in my organization PROD instance. Few of the widgets showing zero in the benchmark dashboard. I have checked all the associated PA jobs those are running daily without any errors and when I see thos...
Filter Condition not working on Indicator
Hi Everyone,Please help me , I have created indicator with the following condition but fetching 0 on score indicator.Indicator with filter conditiongetting blank count of record. I suppose to get 94 in 2023 as expected.same filter I am applying on Ch...
How to access Dashboard context menu
Hi, I would like to check the logic for the "Delete Dashboard" context menu one can find in the hamburger menu on a dashboard. Any idea where can I find it? I could not even find the other context menus in my PDI. At this point I am not sure if it is...
Resolved! How to configure a Dashboard Interactive Filter using a Date Range Breakdown Source
I have a requirement to create a date range filter using breakdown sources. I understand how to configure the Dashboard Properties to connect with aninteractive filter. How do I configure the interactive filter to work with this breakdown source? ...
Dashboard Widget Header/Title Default Colors
How do you change the default color scheme on an OOB widget on a Dashboard for the default header and title colors. We dont want to change any of the report area colors just the default colors for the header and title. Manually changing these is time...
Report showing weekly created and resolved ticket count in dashboard
Hi Everyone, I wanted to create a report showing weekly created and resolved ticket count and wants to reflect the same in the dashboard. Request you to please help me to achieve this requirement. Thank youDeepshikha
Resolved! Want to make a report that is having only the unique incidents from the Task SLA
Need help on it.As you can see there are multiple INC for the same, which will make the report a mess when I have to show a total number of different incidents that has breached the SLA.Is there a way to solve it? like having only unique selected.
Trend for Incident created resolved and backlog
Hello Experts I want to create a trend report with two bars - Incident created and Incident ResolvedAnd a line/ trend to show total backlog Is it possible to create this with Reporting module or we can create this with PA. How can we create this with...
Performance Analytics Use cases
Hi all,Could any of you let me where can i get details on actual use cases on Performance Analytics? or even could you please share requirements which you received? Thanks in advance!
