Resolved! How to lock down time zone using PA
Hi,Is there a way to lock down time zone when using Performance Analytics so regardless of which time zone the viewer is at, it will always show the result based on a particular time zone
Forum Posts
Hierarchical data with multiple aggregations
I want to create a report that show hierarchical data with multiples aggregations.With a multilevel pivot table I've got the hierarchy but i can´t visualize multiple aggregations.And with performance Analytics I've got multiple aggragtionbut I have n...
Data base view reporting access
Hi Team, We have created a database view out of 2 tables i. Incident ii. ml_cluster_detail A report is generated on this table , the requirement is to provide access to report and the data who is having ITIL role. We have tried all the possibilities,...
PA dashbaord report
Hi All, I've requirement to get a report on specific table to get the users added to a particular group in a particular month. There are chances user will be deleted in some days, so I wanted to see in count per month. Can someone guide me how to ac...
PA Dashboard "Incident Premium" > Date is stuck in "Process by State" and "Process by Age" tabs
We are fully licensed for PA Premium for Service Management. We have a baseline (or, OOTB) Dashboard in PROD called Incident Premium. We are on Utah release (Patch 8).There are two tabs in this Dashboard that show a date at the top. These are the "Pr...
Resolved! Incident SLA Management Dashboard
I guess the highlighted data showing in the dashboard is very high. Pls guide me whether it's actual data or not.
Monthly time card report help
I am trying to build a report for all monthly time sheets that are submitted so we can easily compare them to the monthly report that is sent to us by the contracting company we use. We just implemented the SPM module and are moving people into SN fo...
Survey Results Heat Map Report
I am trying to create a heat map report based on Metric Results [asmt_metric_result] to show completed instances in the last 90 days and I am filtering for one metric type of 'IT Incident Survey'.I want it to look something like this (based on incide...
Gráfico com 2 variáveis
Procuro uma dica de como criar um relatório grafico com 2 variáveis. Exemplo, um unico gráfico mostrando Incidentes Abertos e Incidentes Fechados, por mês.
To create a spotlight criteria by checking the data from change and incident table
Hi All,I have a requirement to create a spotlight criteria for the change record. To create a spotlight criteria by checking the data from change and incident table Below are the conditions:Need to check the affected CI in the change record is having...
When the content block is loading it initially returns an error message: Invalid Board ID
Hi all, when the content block is loading it initially returns an error message: It subsequently loads correctly, but do we know why the error message is initially displayed and can that be corrected? Thanks
Resolved! Caching for improving performance
We have a script in ACL that executes when user tries to access the records. This script basically checks whether he is part of a some security zone(custom). ServiceNow recently recommended us to cache this to user session as soon as he logs in inst...
Report not showing correct color if the value is NULL, Shows the correct color if value is Not NULL
This report is going to be on a management dashboard and needs to show the correct color even if the value is null. The legend looks bad. This is a multi data set report. 1) red, 2) green, 3) red, 4) green. We played with all kinds of color combi...
Resolved! Can't create new PA indicator in PDI
Hello All, Any known workaround for creating a new Indicator in my PDI ? I got a message saying I couldn't because the PA application in my instance is "complimentary" I can create new indicator sources, just not indicators.
Resolved! Performance Analytics tutorial needed
Hello All,I'm looking for a succinct tutorial on Performance Analytics essentials, perhaps a recording from from an Admin/Dev working in their PDI. I've already taken the PA Essentials course, and watched the introductory video from Platform Analytic...
