How to make real time option default in workbench indicator
I want to make real time option default in workbench indicator. By default, it is showing the latest month.
Forum Posts
Dashboard(My ITIL Homepage)
Hello All Our instance has been upgraded from Tokyo to Utah and after upgradation MY ITIL Home page dashboard is not visible to users in Home screen. As checked users have roles to check the dashboard but still cannot find their dashboards. Can anyon...
Performance Analytics Naming Convention Impact & Best Practices
I am a new ServiceNow user in the process of taking over an underutilized Performance Analytics program for HRSD. and am looking for some guidance on the impact of implementing a naming convention and best practices going forward. Specifically, I wo...
Resolved! ITIL users unable to create visualizations (score/graph) unsing Knowledge Table
Is anyone experiencing this issue: ITIL users can select kb_knowledge to create list simple visualization, but not graphs or scroe type visualizations. Login as ITIL user (in my pdi I used Beth Anglin) and go to platform analyticsSelect to create a n...
Resolved! Mean Time to fulfill report in Performance Analytics
How to create a report for Mean Time to fulfill (MTTF) in Performance Analytics? Please help me to resolve the issue.
Performance analytics scoresheet stuck "loading..."
I have added several indicators based on fact table sc_task. These indicators mirror OOB indicators for sc_request. I've integrated data from these into a dashboard. At least on the surface, it looks like these are working. When I attempt to use ...
Indicator Source and Breakdown
Hi All, I need to create one indicator with below conditions in indicator source. Note: We need to keep this source more generic, not specific to any service / team. Requirement: I have 3-4 reports where these 2 conditions are common. And below are t...
To add date picker as an option to the interactive filters
Hi,Currently we have a interactive filters with the default values(Ex: last hour, last 60days), would it be possible to have a date picker where user can filter depending on the date range on the interactive filter?
Related to agree Enable analytics in servicenow
Hi, I Can see enable analytics all the time on service now form and list view when ever I'm trying to reload it will show up I have agreed it every time but it will again show up same. please help with needful information Thanks in advance
Resolved! How to calculate total in reports?
Hi, I have a requirement to create a report that shows the number of incidents opened and closed in the last 12 months for group X. For each month, I need to calculate the number of incidents that were opened and closed and add the total to the follo...
How to make a widget's Primary Indicator overlap secondary indicators
My C-level requested some very specific dashboard visualizations that may not be possible due to OOB limitations. How can I configure this Time Series PA widget to make the primary indicator overlap an indicator on the "Widget Indicators" list (i.e. ...
can performance analytics data be transferred to another tool
Can indicator data created from Job Collectors be moved to a reporting tool using integration tools? if so, where is the data stored... can that same table be used in ServiceNow reports?
line chart displaying the total number incidence that exists in an open state each week
I am looking for a line chart displaying the total number incidence that exists in an open state each week. I assume such a core piece of information this must be an out of the box offering? If it does not does anyone have step by step instructions o...
Resolved! Calculate sum of two fields from two different table
Hi, I am trying to report on impacted minutes, which essentially is the total minutes resulted from degradation and outages (excluding downtime outside of availability window). Currently in the outage table, it would include outage and degradation re...
While download a report as Excel Business pause duration column values should get as it is on excel.
Hi,We report created on sc_task_sla table. there is a column Business pause duration, while run the report can see the result in Days and hours and minutes. when download as Excel the days are converting into seconds. How to get rport downloaded with...
