attachment download audit log

[georgechen]

Hi everyone, 

Has anyone come across attachment download logs report in ServiceNow instances?   There are ways to capture if a file is attached or removed, but I wonder if there is also way to know if a file has been downloaded.

Any advice would be appreciated.

Thanks in advance 

[Bhavik M]

When an attachment is downloaded, the attachment.read event record is written, and you can do something with this event. 

Review > https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/form-administrati...

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/script/useful-scripts/reference/...