Can I add a mandatory question in Change request with the condition of specific business units

[jlwh418]

I need to develop a specific question for change requester to answer whenever they are submitting a change request. This question however, is customized and not OOTB field, can I make this question mandatory with a condition to limit to specific business units? (Given that I have multiple business units adopting different practices, i.e. other BU (A) needs this mandatory question while BU (B) & (C) do not need). Thank you.

[Sandeep Rajput · Accepted solution]

@jlwh418 I am assuming, by question you meant to say a variable on the record producer for creating change request. If this assumption is correct then you can add a UI Policy with Filters and inside UI Policy action make your question field Mandatory if the filter conditions return true.

[jlwh418]

Hi @Sandeep Rajput , thanks for the response. Does that mean it is feasible to prompt this mandatory question (actually it's a selection of another dependent dropdown list) when the change request is selected with a specific BU (in my hypothesis - BU (A))? Thanks again.

[Sandeep Rajput]

Yes, you can make a field conditionally mandatory either using a UI Policy or a client script.

[jlwh418]

Thanks a lot @Sandeep Rajput , I will work with my engineer to proceed and see if it has any further difficulty i may encounter. Much appreciated, indeed.