Hello all,I am trying to create a widget on PA, which measures the number of incident tickets inflow to a certain assignment group. As a ticket might get reassigned to different assignment groups few times before resolved, I will need to get the numb...
Our 24/7 Servicedesk is divided into 3 8 hour shifts.8AM - 4PM4PM- MidnightMidnight - 8AMI want to create a report to see how many tickets are created in each of those different shifts for the last week/month. After going through some articles, it ...
Is there a way to see all available out of the box KPIs for all applications?
In the reporting , there is one "Incident_SLA" reportThe legend displays Several icons:"same day"- "2 days"- "2-5 days"...Is it possible to modify the legend so that only 3 icons are displayed:-"Same Day"- "3 Days"and -"Superior to 5 Days" OnlyThank ...
Hello, I have the following scenario not working in OOTB environment when exporting filtered reports Go to dashboard Example Interactive Filters Incident ( its OOTB)From the second report . Try to export the incidentsRight Click on priority or any ...
Is is possible to create a breakdown dashboard which contains a Workbench widget? Specifically, I am trying to modify a dashboard which comes with the PA - Change Management Content Pack (Process by Age) to utilize a breakdown of Change Type. I've su...
I'm looking to create a chronic report for our 2 groups.What I'm looking for is Configuration Items that had 3 or more incidents created in the past 30 days.I can get the below result, but i don't care about the 1s and 2s and there's no way that i ...
A tab has disappeared from one of my dashboard. It is "blank" now.after investigation, I decided to I deleted it, then recreated it. Then I add the widgets to it. It all looked good for a few seconds but then, blank again.No matter what I do, it keep...
Hello, I've gone through all of the OOB reported and dashboards but I'm not seeing an option that will show "age of INC and SCTASK by Assigned to". I searched on this forum and on google and can't seem to find an answer to this. Could somebody point ...
I have a score car widget that show "No data to display". That widget uses the same formula from a breakdown widget and it displaysthe data collected on a daily frequency. NOTE: they both use the same formula.Formula: ((SLA Met)/(SLA Breach + SLA MET...
Hi All,I am trying to build a report where I am looking for those values which is not available on some other table.In my RITM table, I have a custom string field where input are given, so it could be anything, including random string. There are so...
Hi,I want to know if there is any way to have the amount of tickets received during a period of time like 8 am to 5 pm. On the other hand based on the same report filter only the tickets where was assigned for the first time to a respective group. Th...
I need the where clause with 2 conditions :1- tsk_opened_at >= DATE('2017-01-01') but nothing happend.....2- (tsk_sys_class_name ='request' || tsk_sys_class_name ='incident' || tsk_sys_class_name ='catalog task' || tsk_sys_class_name ='ext...
We have a Dashboard which reports on both Incidents and SR's. We want to have a date filter that will apply to all widgets on the page. There are 4 widgets. 2 Incident and 2 against the Service Catalog.When creating a new interactive filter it asks y...
Does anyone have any suggestions/best practices for creating a Red/Yellow/Green stoplight-like widget using PA (or base Reporting) for display on a dashboard? We have a portfolio which contains several programs, each of which has an Overall Status (R...
