Cannot add extended fields to report even though visible. Non technical user

[aroncampbell]

Hi Community,

I'm in the process of creating a report using extended fields in the list and those fields cannot be saved with the report.

The report is as below:

Task_CI Table

where task type = Change

I opened task table 

Showing

Task.Number

Task.CreatedBy

Task.ShortDescription

CI.Class

CI.Name

I opened extended fields for Task and can see other extended fields and added Planned Start Date and Planned End Date [Change Request]

When I saved or ran the report those extended fields I added were not visible in the list of selected fields and not on the report output and disappeared from the selected list. 

Note: I could use the Planned Start Date in the Order Results By Ok

Any ideas ? 

Bug or me doing something wrong ?

I don't have admin access so I can't check any settings easily.

KI

[Adam Stout · Accepted solution]

Do you have the same issue in the Report Designer (it appears you are using the legacy Report Builder)?

[ggarcia1]

I'm experiencing this issue in the Report Designer.

Trying to get from a software license (alm_license) to the License Type (Model.License Type [Software Model]).

Can't get any sequence to work.

[Adam Stout]

Do you have reporting on extended fields enabled on the instance?

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/reporting/ta...

[ggarcia1]

We do have this property enabled.

It works on some other reports but not all and not all the time.

In messing with it, if I choose all of my columns and then run/save the report, I seem to have a higher success rate with extended fields.

I habitually build as I go with reports, so that kind of stinks.