Cannot add extended fields to report even though visible. Non technical user

aroncampbell
Kilo Contributor

Hi Community,

 

I'm in the process of creating a report using extended fields in the list and those fields cannot be saved with the report.

The report is as below:

 

Task_CI Table

where task type = Change

I opened task table 

Showing

Task.Number

Task.CreatedBy

Task.ShortDescription

CI.Class

CI.Name

 

I opened extended fields for Task and can see other extended fields and added Planned Start Date and Planned End Date [Change Request]

find_real_file.png

 

When I saved or ran the report those extended fields I added were not visible in the list of selected fields and not on the report output and disappeared from the selected list. 

 

Note: I could use the Planned Start Date in the Order Results By Ok

find_real_file.png

 

Any ideas ? 

 

Bug or me doing something wrong ?

I don't have admin access so I can't check any settings easily.

 

KI

 

1 ACCEPTED SOLUTION

Adam Stout
ServiceNow Employee
ServiceNow Employee

Do you have the same issue in the Report Designer (it appears you are using the legacy Report Builder)?

View solution in original post

6 REPLIES 6

I can confirm this strange behaviour.

I see the extended fields in the Report Designer, but when I choose them and click Run they just disappear.

I'm trying to get extended fields on the list of software installations from the Installed on.

aroncampbell
Kilo Contributor

Hi Adam,

 

No it works fine in the new Report Designer.

 

I will switch to that for my reports.