Catalog task is not getting assigned to assignment group automatically- Please help.

[girishtahalrama]

Hello Team,

I was testing one of the catalog item in UAT- I realized that catalog task was not getting assigned to assignment group automatically. Which should not be the case.

As to fix this, I went into the catalog item maintain- found the catalog item- click the workflow- checkout — click on catalog task property — and updated the fulfillment group and click on update. When I tested this again- the catalog task is not getting assigned to assignment group field. this still shows blank,

What am I missing? I followed all the steps please help me out.

Thanks!

[Pradeep Sharma]

Hi Girish,

Can you check if there is any BR which might be conflicting with your change. Also check the record history and see what is the old and new value.

[girishtahalrama]

BR? where and how do I check?

[Pradeep Sharma]

BR on catalog task table. Check for script contains assignment group

Also for testing try to script it and check what is the behaviour.

I.e task.assignment_group = 'sys_id of the group';

[girishtahalrama]

Thanks Pradeep for helping me here- I am quite new but need your assistance again.

what I am seeing is below: