Catalog task is not getting assigned to assignment group automatically- Please help.

[girishtahalrama]

Hello Team,

I was testing one of the catalog item in UAT- I realized that catalog task was not getting assigned to assignment group automatically. Which should not be the case.

As to fix this, I went into the catalog item maintain- found the catalog item- click the workflow- checkout — click on catalog task property — and updated the fulfillment group and click on update. When I tested this again- the catalog task is not getting assigned to assignment group field. this still shows blank,

What am I missing? I followed all the steps please help me out.

Thanks!

[pavank]

Girish,

In your code line below you need to specify actual sys_id of the group instead of 'SYSID of group'. In order to get Sys_id go to a group right click and select Copy sys_id and paste in your script.

task.assignment_group = 'SYSID of group';

[girishtahalrama]

HI Pradeep,

I did the same, Copied and replaced SYSID of group to sys id.

when I checked the same catalog task- it does not show the task is moved to assignment group, Do I need to create another catalog task or it should reflect in the same?  

Also this the below script should remain same:

task.short_description = current.short_description;

task.description = current.short_description;

task.assignment_group = ''; (pasted the sys id number here)

// task.assignment_group = getAssignmentGroup();

[pavank]

Girish,

Create a new one and see if the Assignment group is populated.

[Pradeep Sharma]

Can you copy and paste the code as is here.

[girishtahalrama]

// Set values for the task in this script.   Use the variable 'task' when setting additional values.

// Note: This script is run after the task values are set using the Fields, Template or Values you have specified.

//

// For example:

//         task.short_description = current.short_description;

task.short_description = current.short_description;

task.description = current.short_description;

task.assignment_group = '55c2958a4f0822006896e3414210c7a5';

// task.assignment_group = getAssignmentGroup();

function getAssignmentGroup(){

  var sb = new GlideRecord('u_routing_rule');

  sb.addQuery('u_catalog_item',current.cat_item);

  sb.addQuery('u_variable_value',current.variable_pool.application);

  sb.addQuery('u_service',current.variable_pool.u_technical_service);

  sb.query();

  if(sb.next()){

  return sb.u_assignment_group;

  }

  /*var group = getGroup();

  if (group != "") {

  return group;

  }

  var assign_to = new GlideRecord('u_workflow_task');

  assign_to.addQuery('u_catalog_item', current.cat_item);

  assign_to.query();

  if (assign_to.next())

  {

  return assign_to.u_assignment_group;

  }

  else

  {

  return gs.getProperty('assignment.group.none');

  }

}

function getGroup() {

  var helper = new USDRoutingEngine();

  var myParameters = {};

  myParameters.u_catalog_item = current.cat_item;

  myParameters.u_variable_value = current.variables.application;

  //myParameters.u_service = current.variables.u_technical_service;

  var rule = helper.getRouting(myParameters, helper.FULFILLMENT_TYPE, '');

  if (rule != '') {

  return rule.u_assignment_group;

  }

  else {

  var myParam = {};

  myParam.u_catalog_item = current.req_item;

  var noLocationRule = helper.getRouting(myParameters, helper.FULFILLMENT_TYPE, '');

  if (noLocationRule != "") {

  gs.log('alternate assignment group found.','Rodney');

  return noLocationRule.u_assignment_group;

  }

  }

  return "";

}

*/

}