Catalog task is not getting assigned to assignment group automatically- Please help.

[girishtahalrama]

Hello Team,

I was testing one of the catalog item in UAT- I realized that catalog task was not getting assigned to assignment group automatically. Which should not be the case.

As to fix this, I went into the catalog item maintain- found the catalog item- click the workflow- checkout — click on catalog task property — and updated the fulfillment group and click on update. When I tested this again- the catalog task is not getting assigned to assignment group field. this still shows blank,

What am I missing? I followed all the steps please help me out.

Thanks!

[girishtahalrama]

I checked with the new catalog item as well- did not work.

[pavank]

Girish,

Is this script running in a workflow or in Business rule?

[girishtahalrama]

I do not know, Pradeep.

also, I am getting the sys id when I am on Task- Right click at the top- History- List- right click on Assignment group- and copy sys_id.

Can you please look at the script which I had posted and correct?

Much Appreciated, Pradeep.

long way to go for me to learn in ServiceNow.

[pavank]

Girish,

Are you checking in RITM or Catalog Task?

[girishtahalrama]

I was checking into catalog task but did not find and just checked with RITM assignment group which is also blank either.