Catalog task is not getting assigned to assignment group automatically- Please help.

[girishtahalrama]

Hello Team,

I was testing one of the catalog item in UAT- I realized that catalog task was not getting assigned to assignment group automatically. Which should not be the case.

As to fix this, I went into the catalog item maintain- found the catalog item- click the workflow- checkout — click on catalog task property — and updated the fulfillment group and click on update. When I tested this again- the catalog task is not getting assigned to assignment group field. this still shows blank,

What am I missing? I followed all the steps please help me out.

Thanks!

[pavank]

Do you mean you did not find Assignment group field in Catalog Task or Assignment group field was empty in Catalog task. The reason I was asking is the script is setting Catalog Task Assignment group bot not RITM Assignment group.

[girishtahalrama]

I can see Assignment group field available in catalog task but coming as blank,

[pavank]

Thanks for confirming. The script you sent is from workflow or Business rule? Is Short description and description fields set correctly on Catalog task?

Sent from my iPhone

[girishtahalrama]

I just copy and past from workflow only- I mean the script only.

Short description and description fields are same.

This is how catalog item looks:

and this is the catalog task ticket:

[pavank]

Can you check Audit History on Assignment group field.