Clear "Recent" List Under User's Dashboards List in Self-Service

[Scott Jordheim]

Hello, is it possible to clear the "recent" list under the Self-Service module -> Dashboards? We have a now inactive dashboard we would like to just remove from the list for everyone that had accessed it previously.

I've tried looking in the sys_ui_recent_selection table, but it doesn't seem to be recorded there. I've also tried dumping the server cache and my own browser cache, but to no avail. Does this pull from the sys_ui_navigator_history table? (If so, I would like to avoid clearing that since it would remove history of visits to the dashboard, which we want to keep.)

[Alikutty A · Accepted solution]

Hi,

I see these entries are coming from the sys_ui_navigator_history table. You can just query on the inactive dashboard name and then delete those entries alone. The Description column in this table stores the name of the Dashboard and it will filter out the required inactive records for all users. 

eg

Thanks!

[Scott Jordheim]

Thank you for the confirmation! That is what I was afraid of. We use this table for checking how many visits a dashboard receives in any given timeframe, so we want to preserve all of this, even for inactive dashboards. In this case, the need for the history preservation outweights the desire to see the inactive dashboard removed from the "Recent" list.

[Nate Anderson]

10 Years in on ServiceNow and still being taken to school. Thanks Alikutty! This post just helped me. 🙂