Dashboard Usage Statistics for Platform Analytics

[SushmaP56646903]

I want to analyze the usage of the Dashboards created in Platform Analytics like last run, number of executions...

• User Experience Analytics offers a some general insights, but it is too general and if users disable tracking, then the data will not be reliable. 
  • If one could access the underlying data of User Experience Analytics that would be a great start, is this data somewhere available?
• The table dashboard_stats only covers core UI dashboards, but not the ones from Platform Analytics. 
• All tables beginning with par_dashboard do not hold data that could be used for usage analytics.
• The table report_stats could theoretically be used for such statistics, but as soon as a visualization is used in more then just one dashboard, things will get complicated and time consuming quickly.

This brings me back to my question in the header, is there a possibility of gathering usage data about individual dashboards in Platform Analytics?

[kaushal_snow · Accepted solution]

Hi @SushmaP56646903 ,

As of now, ServiceNow does not offer a dedicated table or OOB feature that tracks detailed usage metrics (such as last run, number of executions, etc.) specifically for Platform Analytics dashboards....

You need to follow custom logic: Implement custom logging mechanisms within your Platform Analytics dashboards. For instance, you can create UI Actions or Scheduled Jobs that log each dashboard execution to a custom table....

>> Implementation Steps:

Create a custom table to store usage data...In each dashboard, add a UI Action or Scheduled Job that records the dashboard's execution details (e.g., timestamp, user, dashboard name) into the custom table....Use this custom table to generate reports and analyze usage patterns....

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