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Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

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  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Best fit recommended CMDB class for PingGateway

Hi Everyone, We are currently looking for the best suited CMDB CI class to document our PingGateway CI's. The recommended on the web is the cmdb_ci_api_gateway class. However this does not seem to fit 100% as the PingGateway is a local application an...

  • Question

Platform Analytics dashboard filter on Task Type or CMDB Class

It was a simple ask. A customer emailed a question. "I am working on a dashboard, and I need to be able to add a filter on the ticket type. It's not working, can you help?"This customer is working with an instance that is fully migrated to the Platfo...

  • Article
  • Dasboard
  • Filter
  • Platform Analytics
  • sys_class_name

How Should IRE Govern Conflicting Authoritative Sources?

In an enterprise CMDB with Discovery, Service Graph Connectors, cloud sources, integrations, application-owner input, and manually governed data, how should Identification and Reconciliation be architected when two legitimate sources disagree and nei...

  • Question

Resolved! Database view on simple list visualizations

Hi. I'm currently trying out platform analytics but have found some limitations, especially for the simple list data visualization. It seems like it's no longer possible to create a simple list visualization based on a database view? But only on a ta...

  • Question

Business apllications consumed by multiple production sites

Hi, I need to solve a problem with one of my customer, they want to represent what production site (divisons or BU) uses what business application, this is the conceptual model we have worked with the EA groups: we have created an M2M table to associ...

  • Question

Asset Management Data Collection

HiWe are in the Getting Started phase and looking at our current data models before the System integrator comes onboard.Looking at our current data models and formats a few of the feeds are in different formats, can anyone share a standard data templ...

  • Question

How Should CSDM Fidelity Be Balanced Against Governance Debt?

CSDM gives organizations a prescriptive foundation for modeling services and the supporting enterprise landscape, but there is an architectural tradeoff that I rarely see discussed:  at what point does increasing model fidelity cost more to govern th...

  • Question

Properly classifying GitLab's CIs in CSDM

Hello everyone! I was hoping to get some feedback. I'm currently going through by hand and determining our Service Instances here at the University - namely our Application Services. In doing so, I'm also trying to align them appropriately with eithe...

  • Question

Tracking and Reporting on Dashboard Usage in ServiceNow

Overview Being able to understand your users is critical in order to meet their needs. By leveraging the power of the Now Platform, we can easily track our users' behaviors and adjust our solutions to improve their overall satisfaction.  Dashboard vi...

  • blog
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  • Performance Analytics
  • Reporting
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