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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026   Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally.   If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

  • blog

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion  |  ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Platform Analytics Enablement Toolkit -- updated June 2026

Platform Analytics Experience toolkit One place for all your analytics Platform Analytics brings Performance Analytics and Reporting together. Less navigation, more clarity—one entry point for everything analytics in ServiceNow. What Is & What H...

  • blog

Featured We're updating the Platform Analytics enablement toolkit

Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit.   The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...

  • blog

Fiscal year issues in Platform Analytics

I have a Column time series element on a dashboard in Platform Analytics. I am graphing the date records are closed where the Trend is set to "Fiscal Year by Closed".The chart has 2 different fiscal years on it but they are both labeled FY26. Our FY ...

  • Question

CMDB Health Deep Dive (Course)

Hi,In this course. Is this quiz timed? CMDB Health Deep Dive (Course) / CMDB Health Improvement Assessment (Content)

  • Question

Resolved! Service Graph Connector for Microsoft Intune

Hello, I have implemented the Service Graph Connector for Microsoft Intune and was looking to filter out personal device types from being added into the CMDB. Has anyone successfully done this or have any recommendations for doing so? The source fiel...

  • Question

SGC - Intune

Hi All, I have configured the SGC–Intune advanced data source, but I’ve noticed that Android device data is being imported into the Computers table instead of the Handheld Devices table.Has anyone encountered this behavior before, and what could be c...

  • Question

Resolved! Platform Analytics Dashboard Sharing vs Visualization Sharing

 Hi All,I have a question regarding sharing behavior in ServiceNow Platform Analytics.If a dashboard is shared with a specific role, and a user has that role assigned to their profile, will the user automatically be able to view all the visualization...

  • Question

Resolved! Platform Analytics: List - Simple displaying stage field differently

We are working to migrate our Core UI to Platform Analytics in Xanadu. Upon migrating one of our lower instances, we noticed an unexpected change to the stage field when looking at data in a “List – Simple” data visualization built on the Requested I...

  • Question

Sprint Burndown

I cannot edit the component on a copy of the Agile 2.0 Sprint dashboard.  I am trying to edit the components Sprint Burndown and Sprint Burnup.  When I click on Edit Component on the Configuration menu, I get the message "Component not found."  Is th...

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