Exporting Additional Comments and Work Notes Fields to JSON

[kylesocbox]

When I look at a list view of security incidents and hover over the "Work Notes" and "Additional Comments" columns, I see all the emails that came in related to the incident.  However when I export to JSON, in the file has a section for Work Notes, but does not list the same contents that I see under Work Notes from the system list view, also the Additional Comments field does not export.

How can I export to JSON all the data?

Thanks 

[asifnoor]

Hi,

Its a known issue that does not have a fix yet.

Refer to this links for more information on this

https://community.servicenow.com/community?id=community_question&sys_id=24e90729db5cdbc01dcaf3231f96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0598748

Mark the comment as a correct answer if this answers your question.

[kylesocbox]

Thank you for the response.  This appears to be the behavior that I am seeing too, however I am in the latest patch of London, but yet the link you sent me said that this issue was resolved in Istanbul.

Either this is a separate issue, or they did not really resolve it.

Thanks

[asifnoor]

Yes, as per them it is fixed in instanbul, but may be it is NOT.

[Kyle Bedeau]

Has this issue been fixed?