How to calculate MTTR and MTTA, how OOB metrics helps for this ?
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08-06-2020 05:35 AM
How to calculate MTTR and MTTA, how OOB metrics helps for this ?
Creation of metrics and reports with metrics is a known topic ,I want to get reports to show MTTR and MTTA for this we need to create metrics ,how to create that
Your help will be highly appreciated 🙂
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08-06-2020 05:56 AM
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08-06-2020 06:16 AM
Apart from that, below link will give you some idea about MTTR, MTTF, MTTA, etc.
https://www.atlassian.com/incident-management/kpis/common-metrics
Please mark my reply helpful/correct based on impact.