I am trying to create an interactive filter for all the managers. We have 4 hierarchy of managers. Based upon the manager selected from the interactive filter, the report should display the list of dashboards created by subordinates. For this, I am f...
Hi, Would like to create weekly incident task reports as below in servicenow Jan 19 Week 3 Jan 19 Week 4 Jan 19 Week 5 Feb 19 Week 1 Feb 19 Week 2 14 Jan - 20 Jan 21 Jan - 27 Jan 28 Jan - 03 Feb 04 Feb - 10 Feb 11 Feb - 17 Feb Opened...
Hello All, I would to extract a report, to capture tickets handled by Service desk. For ex. If there 10 tickets inflow for the Servicedesk, i should get no of tickets reassigned or touched by them Daily basis. If any one help me on logic to create th...
Hi there, I have created a Manager Dashboard via Dashboard Builder. I have single Score data point that I am hoping I can make click though to the Cases of the behind the single score numbers. similar to how adding the Open Simple List page works ...
I have been tasked to clean up our Reports. We have several Reports and I am trying to clear out the ones we no longer use. I am worried about deleting Reports that may be used on a Dashboard. Is there a way to tell if a Report is being used/displaye...
Hi all i want some details to creat a reports for details about the each person how many ticket they are assigned and how many tickets they resolved and how many tickets still bending for them can any one help me
Is there a way to get how many times users have logged into the system within the last 30 days?I've looked at "last_login_time" as well as utilizing "sys_history_line" to determine a "count" of sorts, but it doesn't seem to accurately hold the data (...
Hi all,we are trying to create a report in which data of the current month is compared with that of the previous month.We tried to replicate the solution proposed in this post https://www.servicenow.com/community/platform-analytics-forum/is-it-possib...
I am creating Dashboards with OOTB interactive filters. I'd like to include space on the dashboard where I can include text explaining the information displayed in the charts. How can I do this?
There is a requirement from one of the operations team to filter on the worknotes field in a Change ticket. Now since, the worknotes is a journal field, we wont be able to filter on the same. However, i came up with another filter condition to Filter...
Hi All, I want to show a bar graph showing trend of last 6 months or 1 year to show at the end of month how many problem tickets were open in total.
Hi All, We are new to ServiceNow so all SLA's are not configured, I want to track open problems based on below SLA.Priority High, SLA 30 days (want to calculate the days from PRB ticket created date) then show single value within SLA and SLA Breached...
Hi Team, Is It possible to Open Global Search result in a new tab,When I enter Incident number and click on ENTER button it should open in a new tab. Thanks!
I'm trying to create a breakdown on the 'State' of Catalog Task [sc_task] records that I've already built indicators for. However, when I create the new source record, the 'State' field is not available/selectable on the [sc_task] facts table. The f...
Need to create a report - month wise trend of catalog tasks with cumulative count in each month based on state of the task
