How to calculate MTTR and MTTA, how OOB metrics helps for this ?

Nirosha Uddandi
Kilo Guru

‎08-06-2020 05:35 AM

How to calculate MTTR and MTTA, how OOB metrics helps for this ?

Creation of metrics and reports with metrics is a known topic ,I want to get reports to show MTTR and MTTA for this we need to create metrics ,how to create that 

 

Your help will be highly appreciated 🙂

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Onkar Pandav
Tera Guru
In response to Onkar Pandav

‎08-06-2020 06:16 AM

Apart from that, below link will give you some idea about MTTR, MTTF, MTTA, etc.

https://www.atlassian.com/incident-management/kpis/common-metrics

 

Please mark my reply helpful/correct based on impact.

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