How to create a Search Results Actions for AI Search

[Sravan Kumar Ka]

Please let me know if we have any OOTB Search results actions for redirecting to a custom url. If not, let me know how to create a new Search results action.

[Pavankumar_1]

Hi,

Please refer below link to create Search Results Action.

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/build/service-portal/task/ais-results-action.html

Thanks,

Pavankumar

[Sravan Kumar Ka]

Thanks for the reply. Please let me know how can I route to some external link like www.google.com when I click on a particular search result.

[Gerard Dwan]

The default behavior for the search card is to navigate to link in the 'url' field. As long as there is an external link there, it will open the external link. You can map to the url field in 'indexed sources'.