Hi experts,
I'm trying to implement two and more filters (breakdowns) on my Performance Analytics dashboard. So far in Dashboard Properties I added two Breakdown Sources: Account and Priority. Now having widgets with the same breakdowns in Indicators I can easily filter my Cases data by Account or Priority. It works fine.
But I can't filter my Cases by Account and Priority at the same time, for ex: Cases with Priority = 1 and Account = 'SomeCompany', because only one breakdown can be implemented at the same time. If I choose Priority, then widgets are filtered by Priority. If I choose Account, then Priority filter is cancelled and widgets are filtered only by Account. Do you know how to set PA dashboard so I can use two filters at the same time?
I have found doc about "breakdown relations", which says that I can filter data by first breakdown, then click on value in widget and again in indicator's details choose another breakdown for deeper filtering. Here is doc: https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/performance-analytics/concept/breakdown-relations.html. It works as cascading filtering. But is there possibility to select two or more filters (breakdowns) on the dashboard level?
Thank you.
