Indicator score are not coming in scoresheet

[Chenab Khanna]

Hi

i am new to Performance Analytics in snow and was trying to create an Automated indicator and adding automated breakdowns to it.

After executing the Job. When i go to see Score for the indicator, nothing comes there. 

Not sure if i am missing any step of configuration here or its something else.

Please find the ss - 

[Adam Stout]

What did the job logs say?  Since you are just getting started, have you taken Performance Analtyics Essentials?  That (and a lot more training) is available for youhttps://community.servicenow.com/community?id=community_article&sys_id=44c3a3ecdbf43f84d82ffb2439961...

[Chenab Khanna]

It ran successfully and it was showing records count as well

[Namrata Khabale]

Hey Chenab,

Check your Indicator source once and also check the job log for whether records are in that or not.

Mark correct if it solves your issue and also mark Helpful if you find response worthy!

Best Regards,

Namrata.

[DJL2]

Hi Chenab,

‘Number of new incidents’ is an OOTB indicator which should be collecting records. Are you saying there are no records whatsoever?

I can see you’re trying to add a Breakdown ‘Business Service_incident’. After mapping this, did you run a historical job to populate retrospectively?

It’s worth sharing screenshots of your Indicator Source, Indicator Conditions and your Breakdown mappings. Can usually identify the issues from those.

Thanks,

DJL